Job Description

ITSM Test Lead – Canberra, ACT

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Our client partner is seeking an experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management solutions within a secure environment. The successful candidate will lead testing activities, ensure solution quality, and collaborate effectively with cross‐functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

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Key Responsibilities

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- Test Planning & Execution: develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
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- Collaboration: work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
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- Issue Resolution: perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
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- Best Practice Alignment: stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
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- Process Improvement: contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
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- Test Evaluation: apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
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- ITIL Process Design:



apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.
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Skills & Experience

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- Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
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- Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
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- Hands‐on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
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- Experience working within Defence or other secure government environments.
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- ITIL 4 Foundation Certification, or willingness to obtain.
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- Excellent problem‐solving, analytical thinking, and attention to detail.
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- Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.
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Security Clearance

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NV1 Security Clearance is mandatory for this role.

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Advantages

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- Paid parental leave
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- Structured career development programs
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- Local and international career pathways
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- Recognition as a Family Inclusive WorkplaceTM
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- Flexible work arrangements aligned to wellbeing and work‐life balance values
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- A strong commitment to Diversity & Inclusion
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How to Apply

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To apply or learn more about this chance, click the Apply button or contact:

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[email protected]
n 0470 260 909

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📌 ITSM Test Lead (Canberra)
🏢 Talent
📍 Canberra