Job Description

The construction industry has long dreamt of a world that isn't a maze of paper trails and delays. We have partnered with a Construction Tech business that are turning that vision into a reality. Founded in 2018, their cloud-based platform is already empowering over 350,000 users at industry giants like Lendlease and Multiplex. By centralising construction operations into a unified platform, our client helps organisations deliver projects on schedule and on budget, while also boosting safety, productivity, and quality.

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They are growing rapidly, scaling up their services and building their team. They are now looking to hire their next Client Success Manager.

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About the Role

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The Client Success team takes ownership of the entire customer experience and plays a key role in driving digital transformation across their clients' projects and organisations. The team works closely with Product & Development, as well as Marketing and Sales, to improve customer experience at every touchpoint.

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Note: Previous experience in the construction industry or the construction technology sector will be highly regarded.

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Key Responsibilities

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As the Client Success Manager, you'll:

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- Drive Value: Ensure customers unlock the full potential of their platform and experience unmatched value.
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- Journey Management: Take ownership of the entire customer journey, including onboarding, training, ongoing support, and renewal.
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- Consultancy: Support clients in implementing and adopting digital processes within their organisation.
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- Relationship Building:



Act as a trusted advisor to build and maintain positive, long-term client relationships.
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- Strategic Reviews: Hold regular check-in calls and business reviews to identify expansion opportunities.
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- Data Integrity: Maintain accurate records of client touchpoints and report regularly on account health.
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- Product Expertise: Develop a comprehensive understanding of the application and how clients utilise it.
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- Advocacy: Represent the voice of the client internally to ensure feedback informs product development and feature prioritisation.
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- Continuous Improvement: Enhance the Client Success team through specialised projects and initiatives.
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Your Skills & Experience

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- Industry Knowledge: Experience in construction or construction technology.
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- SaaS Expertise: 2+ years as a Client Success Manager within a construction technology SaaS company.
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- Lifecycle Mastery: Proven end-to-end customer lifecycle experience, from initial onboarding to account management.
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- Proactive Mindset: Ability to take initiative and a desire to get involved in every aspect of the business and customer experience.
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- Communication: Excellent interpersonal skills with the ability to manage diverse stakeholders.
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- Problem Solving: Strong analytical skills used to devise solutions that deliver tangible business value.
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- Precision: Highly organised with a meticulous attention to detail.
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- Work Ethic: Process-driven with the ability to thrive both in a team setting and as a self-starter.
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📌 Customer Success Manager (New South Wales)
🏢 Sirius.
📍 New South Wales