Who we are:

Recently acquired by SEEK, Sidekicker is one of Australia's most exciting home-grown startups! Launched in 2013, Sidekicker is Australia and New Zealand's largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff.

Sidekicker is dedicated to ensuring every worker finds the right job, and every job finds the right worker. We employ over 15,000 casual staff, or 'Sidekicks', seamlessly connecting them with businesses across the healthcare, hospitality, events, industrial and promotions industries.

Why you’ll love working with us:

- Flexibility first - We offer hybrid working arrangements, where you will join us in SEEK’s state of the art HQ in Cremorne and also have the balance to work from home!

- High-trust culture - Ownership, autonomy and support to do your best work!

- Real impact - Step into a thriving team and make this role your own!

- Tight-knit team - Join a talented customer team who value learning, collaboration and growth!

Reporting into the Head of Key Accounts, join our customer team as a Client Services Consultant, a fantastic chance for someone eager to make a meaningful impact in an entry-level role. You'll be instrumental in supporting our National Account Management team and helping our industrial, warehousing, retail and hospitality customers thrive, a key growth area for Sidekicker. Our team is obsessed with customer success, ensuring clients get the most from our platform, which directly contributes to their retention and our growth. If you're a motivated problem-solver with a passion for people and technology, based in Melbourne, and ready to collaborate across teams, this is for you!

*Please note this is a 12-month fixed term contract, with the opportunity to extend.





Key Responsibilities:

Champion Client & Sidekick Success

- Build strong client partnerships: Support our Account Managers to provide transparent, timely updates on recruitment progress and foster collaborative relationships.

- Expert support: Be the go-to person for client inquiries including invoicing, recruitment requirements, sidekick support, rostering and platform guidance.

- Improve Sidekick retention: Actively work to reduce turnover and maximize Sidekick utilization

- Strong communication skills: Confidently communicate with clients, Sidekicks and internal teams, ensuring clear, skilled and proactive updates at all times.

Drive Recruitment Excellence

- Efficient talent acquisition: Proactively fulfil client requests for Sidekicks, ensuring a seamless hiring process.

- Strategic sourcing: Plan and execute recruitment drives across diverse channels to build a robust, high-quality candidate pipeline.

- Precise matching: Expertly screen and assess candidates, aligning their qualifications with client and site needs for optimal placements.

- Compliance & readiness: Oversee pre-employment checks, ensuring all Sidekicks are fully compliant and ready for their roles.

Qualifications

- Recruitment experience highly desired: Preferred expertise in light industrial, healthcare, hospitality, mobility, or white-collar sectors.

- Exceptional relationship builder: Proven ability to forge strong, positive connections with clients, sites, and candidates.

- Outstanding organizational skills: Adept at managing diverse priorities and thriving in a fast-paced environment.

- Self-motivated & results-driven: Excels independently and as a collaborative team member.

If you love building client relationships and delivering incredible customer service, we’d love to hear from you.

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📌 Client Services Consultant (Yarra City)
🏢 Sidekicker
📍 Yarra City