Job Description

IT MSP - Level 2 System / Support Engineer

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Up to $80K + Super | Full-Time Permanent | Melbourne

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A growing Managed Service Provider is looking for a customer-focused Level 2 Support Engineer to join its collaborative technical team.

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This role is perfect for someone who has built a solid foundation within an MSP or IT support environment and is looking to continue developing their technical skills across Microsoft Cloud technologies, networking, and infrastructure while working with a diverse range of business clients.

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You'll be joining a supportive team that values collaboration, customer service, and continuous learning, with exposure to both remote and onsite support.

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WHAT'S ON OFFER?

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- Up to $80K + Super
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- Exposure to a broad range of Microsoft technologies
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- Supportive and collaborative technical team
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- Ongoing training and certification opportunities
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- Diverse client environments and technologies
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- Mix of remote support and onsite client work
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WHO ARE WE?

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We are a well-established Managed Services Provider supporting small and medium-sized businesses across a variety of industries.

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Our team delivers reliable IT support, cloud solutions, networking, cyber security, and infrastructure services, with a strong focus on customer experience and long-term partnerships. Due to continued growth, we're looking for a Level 2 Support Engineer who enjoys troubleshooting technical issues and providing outstanding service to clients.

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WHAT WILL YOU BE DOING?

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As a Level 2 Support Engineer, you'll provide day-to-day technical support to a broad client base while assisting senior engineers with projects and escalated issues.

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Your responsibilities will include:

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- Providing Level 2 remote and onsite technical support




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- Troubleshooting Microsoft 365, Windows, hardware, software, and networking issues
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- Supporting user accounts, Microsoft Entra ID, Active Directory, and email services
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- Assisting with Azure cloud administration and Microsoft 365 environments
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- Supporting Windows 10/11 and Windows Server environments
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- Troubleshooting printers, laptops, desktops, and peripheral devices
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- Assisting with networking issues including DNS, DHCP, VPNs, Wi-Fi, and switches
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- Supporting backup and endpoint security solutions
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- Maintaining accurate ticket notes and technical documentation
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- Escalating complex issues where required
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- Delivering exceptional customer service while meeting SLA timeframes
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- 2+ years' experience in an IT Support, Service Desk, System Exposure or MSP setting
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- Experience supporting Microsoft 365 and Windows environments
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- Basic understanding of Azure and Microsoft Entra ID
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- Experience with Active Directory user administration
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- Good knowledge of Windows Server fundamentals
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- Basic networking knowledge including DNS, DHCP, VPN, and TCP/IP
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- Strong troubleshooting and problem-solving skills
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- Excellent communication and customer service skills
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- Ability to manage multiple priorities in a fast-paced environment
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- Current driver's licence and full Australian working rights
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- Experience working within a Managed Services Provider
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- Exposure to RMM and PSA platforms
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- Experience with Microsoft Intune or endpoint management
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- Exposure to FortiGate or other firewall technologies
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- Knowledge of backup and disaster recovery solutions
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- Microsoft certifications or current study towards certifications
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- PowerShell knowledge or automation experience
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KEY SKILLS:

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📌 Level 2 Engineer (Victoria)
🏢 Searchability
📍 Victoria