Job Description

Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.

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Responsibilities

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- Respond to client support requests professionally and promptly;
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- Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
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- Provide remote support and attend client sites when required;
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- Document work, decisions and useful technical information;
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- Escalate risk and complex issues clearly while remaining accountable for follow-through;
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- Support healthcare practices and coordinate appropriately with clinical software vendors.
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Skills

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- Robust customer service and written and verbal communication;
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- Practical Windows desktop and Microsoft 365 support;
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- Fundamental understanding of IP addressing, DNS, DHCP, Wi‐Fi, switching and routing;
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- Structured troubleshooting and attention to detail;
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- A security‐aware approach to identity, access and sensitive information;
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- Ability to manage priorities and ask for help early.
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📌 Level 1-2 IT Support Technician (Victoria)
🏢 Podium It
📍 Victoria