Job Description

360biolabs is Australia's most comprehensive quality‐accredited specialty laboratory services organisation. 360biolabs is a BioAgilytix company and part of a leading global contract research organisation (CRO) supporting the development of innovative new medicines in a quality‐controlled environment. At 360biolabs, we develop and conduct pharmacokinetics (PK) and pharmacodynamic (PD) assays across a wide variety of therapeutic areas to ensure the success of our clients' clinical trials and preclinical studies.

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Goals

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The goal of the 360biolabs IT Department is to maximise the organisation's operational efficiency through the use of infrastructure, technology and resources.

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Objectives

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The objective of the 360biolabs IT Department is to manage technical infrastructure and provide services in support to the various business groups in accordance with 360Biolabs values and strategic objectives.

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Role Details

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To provide IT support with adherence to industry best practice and relevant regulatory guidelines.

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Key Responsibility Areas

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The key responsibility areas (KRAs) are the major outputs for which the position is responsible and are not a comprehensive statement of the position activities.

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- Assist in investigating, analysing and resolving hardware and software problems
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- Assist in setting up workstations (laptops, desktops, docks and monitors)
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- Assist with software installation
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- Installation and management of hardware, including liaising with the vendor (e.g., Dell) to resolve technical and warranty issues
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- Managing incidents and user requests ensuring a proactive approach to minimising impacts and reducing reoccurring incidents
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- Maintain effective communication with business users when resolving incidents and fulfilling requests
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- Escalate and communicate issues to senior team members when necessary
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- Supporting Microsoft products e.g. Windows XP/7/10,



Office 2010/2013/2016, Windows Servers, Office (2010, 2013, O365), Teams
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- Supporting a range of scientific software
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- Build and deployment of new laptop according to 360biolabs' SOE (standard operating environment)
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- Management of the hardware and software inventory list, including routine backups
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- Assist in investigating, developing and delivering current solutions to user's IT related requests
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- Assist with system upgrades, installation, integration, customisation and configuration
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- Test new application systems and hardware, and resolve configuration conflicts and errors
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- Assist with general IT documentation and administration
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- Assist in maintaining IT SOPs, continuity and inventory documentation
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- Ensure compliance with SOPS, Standard and Guidelines for IT Systems
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- Assist in refining documented processes and procedures as part of ongoing continuous improvement
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- Provide general IT administrative support and ensure procedures are fulfilled
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- Collaborate well in a cross‐functional matrix environment
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Safety

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- Ensure the safe and efficient conduct of company activities
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- Ensure compliance to relevant internal processes and statutory requirements
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Team Work

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- Maintain high levels of communication with colleagues
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Communication

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- Effectively communicate issues related to IT and associated infrastructure to all relevant parties
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Professional Development

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- Attend meetings associated with Information Technology or the work of 360biolabs
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- Participate in professional activities including attendance at training courses and seminars in the field of expertise
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Key Selection Criteria

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- Degree in IT or equivalent plus relevant experience (Essential)
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Experience / Knowledge / Attributes

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- High degree of self‐motivation with the ability to work independently and to effectively manage and prioritise work (Essential)
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- Eagerness to learn, be pro‐active and willing to share knowledge (Essential)
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- Strong analytical and problem solving skills; ability to perform root cause analysis (Essential)
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- Approachable individual that is dedicated to providing friendly support, as well as willing to go the extra mile (Essential)
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- Excellent administrative and organisational skills (Essential)
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- Ability to work effectively as part of a multi‐disciplinary team (Essential)
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- Excellent analytical, interpersonal, verbal and written communication skills (Essential)
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- High level of attention to detail (Essential)
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- Understanding of networking and server administration, and virtualisation and backup methodologies (Desirable)
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- Experience working in a Scientific Environment (Pharma/Biotech) (Desirable)
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- Experience working with a range of scientific software (Desirable)
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- Experience working with Office 365 Admin Console and Azure AD (Desirable)
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For further information, please contact our Careers Team ([email protected]). Applications are only accepted from Australian / NZ residents with valid Australian work rights.

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360biolabs is a flexible, equal opportunity employer looking for committed and like‐minded people to join us. We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQIA+ community and people with a disability.

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📌 Senior IT Support Officer (Victoria)
🏢 360biolabs, a BioAgilytix
📍 Victoria