Job Description

Reasons to Apply – At a Glance

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Australian Citizenship is required. This role offers the chance to make a meaningful impact while building your skills in administration and customer service. Join a growing Federal Government agency with a strong focus on operational excellence and career development. Enjoy flexibility and stability, a competitive hourly rate, and the potential for extension or permanency.

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Your Current Company

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Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

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Your New Role

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You will be responsible for:

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- Acting as the first point of contact for participants and stakeholders, providing clear advice and support.
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- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
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- Delivering front reception support, including assisting with self-help kiosks and online services.
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- Responding to enquiries via phone, email, and in person, and referring to appropriate services when required.
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- Coordinating appointments and ensuring accessibility for all participants.
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- Performing data entry,



maintaining accurate records, and recording feedback and complaints in business systems.
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What You Will Need to Succeed

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- Strong communication skills with the ability to engage empathetically with participants.
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- A commitment to delivering high-quality customer service and supporting individuals with disabilities.
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- Ability to manage multiple priorities efficiently and maintain attention to detail.
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- Problem-solving capability to identify issues and develop practical solutions.
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- Knowledge of disability services and frameworks (or willingness to learn).
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- Ability to work collaboratively in a team environment and adapt to changing priorities.
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- A compassionate and empathetic approach to supporting individuals with disabilities,
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The Logistics

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- Opportunities based in Boronia & Dandenong, VIC.
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- Contract until December 31st, 2026, with possibility of extension or permanency.
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- Hourly rate of $37.36 + super.
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- Full-time contract – 5 days in office.
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- Australian Citizenship is required.
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What You'll Get in Return

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- An opportunity to progress your career with a large Federal Government agency.
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- A positive and open working culture, with training provided.
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- Weekly pay cycle.
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- Online timesheet submission and approval.
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- Nominated superannuation fund.
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📌 Participant Support Officer - Boronia & Dandenong (Victoria)
🏢 Rashi Joshi
📍 Victoria