Job Description

Your new company Join a well-established and reputable organisation within the industrial sector, located in Norwest. This company prides itself on its collaborative culture, strong internal relationships, and commitment to delivering an exceptional customer experience.

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Your new role

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As a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.

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- Managing customer enquiries via email and phone
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- Processing customer orders accurately and efficiently
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- Monitoring and checking stock levels to support order fulfilment
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- Liaising closely with the warehouse team to coordinate dispatch and availability
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- Supporting the sales team with order updates and customer requests
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- Building and maintaining strong relationships with customers through clear and proactive communication
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What you'll need to succeed

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- Previous experience in customer service, customer experience, or order processing
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- Strong attention to detail and organisational skills
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- Excellent communication skills, both written and verbal
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- A proactive, team-focused approach
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- Ability to multitask and work effectively in a quick-paced environment
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6 Month temporary with view to go permanent

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What you'll get in return

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- Convenient Norwest location with free on-site parking
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- Supportive and collaborative team environment
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- Opportunity to work with a respected and growing organisation
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- Ongoing opportunity with potential for long-term progression
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📌 Customer Service Officer (Hatfield)
🏢 Rashi Joshi
📍 Hatfield