Job Description

Get AI-powered advice on this job and more exclusive features.

n

The Chance
n Riskonnect is seeking a Customer Success Manager to maintain a book of business in order to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention and health.

n

The Opportunity
n Riskonnect is seeking a Customer Success Manager to maintain a book of business in order to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention and health.
n _____________________________________________________________________________
n Primary Responsibilities

n

n
- Ensures good customer health of client book
n
- Execute ongoing adoption improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)
n
- Manage client renewals
n
- Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
n
- Work across the firm to drive resolution of identified issues and escalate issues where appropriate
n
- Ensure customer's desired outcomes are well understood, documented, and monitored
n
- Collaborate with Success Consultant on day to day client requests, including attending status meetings and escalate service issues where appropriate.
n




- Articulate client needs objectives and work across the firm to develop and propose solutions
n
- Recommend and coordinate cross-functional improvements to the Customer Lifecycle
n
- Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
n
- Track results from action plans and follow escalation procedures when appropriate
n
- Identify Upsell and Cross Sell Opportunities
n
- Map customer stakeholders & users to Customer Personas
n
- Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
n
- Feature Request Management
n
- Maintain knowledge of Riskonnect products/services and industry trends
n
- Travel to client sites as needed
n

_________________________________________________________________________________ Your Current Skillset Will Includen

n
- 5+ years of Experience in Customer Facing role in the Enterprise Software Industry
n
- Familiar with MS Office and/or Google Suite
n
- Ability track and organize action items across 20-30 enterprise software clients.
n
- Ability to prioritize workload and execute in a fast-paced environment
n
- Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
n
- Ability to develop senior level relationships.
n
- Ability to drive insights and adoption recommendations to customers by analyzing customer
n
- Strong empathy for customers and ability to see value through their eyes required
n
- Analytical and Process Oriented Mindset
n




- Ability to communicate clearly and to articulate complex concepts and ideas to customer and executives
n
- Make timely decisions and have sound judgment
n

_________________________________________________________________________________ Desirablen

n
- Education: Bachelor's Degree Preferred
n
- 8+ years or Knowledge of the Insurance Industry/SaaS experience
n

n

n

Seniority level

n

n

Seniority level

Mid-Senior leveln

n

Employment type

n

n

Employment type

Full-timen

n

Job function

n

n

Job function

Othern

Industries

Software Developmentn

n

Referrals increase your chances of interviewing at Riskonnect, Inc. by 2x

n

Get notified about new Customer Success Manager jobs in Melbourne, Victoria, Australia.

n

Melbourne, Victoria, Australia 3 weeks ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Senior Customer Experience Program Manager - Japanese Speaking

n

Melbourne, Victoria, Australia 3 weeks ago

n

Melbourne, Victoria, Australia 1 month ago

n

Senior Creative Content Marketing Manager

n

Melbourne, Victoria, Australia 1 month ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Senior Digital Marketing Communications Manager

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Melbourne, Victoria, Australia 1 week ago

n

Key Account Manager, Rare Diseases - VIC/TAS

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 1 week ago

n

Dandenong South, Victoria, Australia 3 weeks ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Melbourne, Victoria, Australia 1 week ago

n

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

📌 Customer Success Manager (Victoria)
🏢 Riskonnect
📍 Victoria