Job Description

An exciting prospect awaits a dynamic and customer-centric individual to join a top McGrath office in our St Ives office.

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We are seeking a passionate individual to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will efficiently manage their workload, especially during peak periods, and act as a conduit between clients and the Sales and Property Management team.

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While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience.

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Whether you're a consummate real estate professional looking for a change or someone totally fresh looking to pave a career in the industry, this role presents as the next logical step.

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At McGrath we value our employees' professional development. We have a great education program in place and have a strong focus on career development and growth opportunities.

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This is a perfect opportunity for a Receptionist or Administrator who is looking for professional growth and opportunity.

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This role offers the opportunity to do more than just Reception. You will be responsible for not only the day-to-day running of the office, but will also provide pivotal support to our Sales team.

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This role is perfect for someone who is looking for a different, but interesting pace and an overall rewarding position.

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Key Responsibilities

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- Act as the first point of contact for visitors and phone calls,



delivering excellence in client service at all times and redirecting enquiries to the appropriate person
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- Respond to queries and complaints in person, by phone and email in a timely, professional manner, escalating to management where required
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- Manage a diverse workload
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- List properties via different channels and create marketing assets for print and online media
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- Process agency agreements, property files, exchanges, marketing campaigns and settlements
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- Ensure all meetings and meeting rooms are prepared for clients
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- Coordinate, stock and maintain general office operations including:n n
- Kitchen and office supplies
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- Equipment maintenance
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- Building management
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- Reporting, filing and record keeping
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- Maintain, monitor and update office compliance
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- Assist sales and administration staff with general services and help desk enquiries
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- Be responsible for the presentation and maintenance of the office
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Skills & Experience

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- Real estate or receptionist experience preferred but not required
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- Computer literate with the ability to use Microsoft Office and CRM databases efficiently.
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- Exceptional verbal and written communication skills
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- High attention to detail with the ability to work in a fast-paced environment
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- Well presented, excited and enthusiastic
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- Reliable, punctual, honest and trustworthy
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What We Can Offer You

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- Opportunities for diverse career progression
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- Ongoing training and engaging events
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- Work in a renowned agency
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- A thriving office culture ensuring you love coming to work every day
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📌 Office Manager (Ku-ring-gai Council)
🏢 McGrath Coast & Canopy Group
📍 Ku-ring-gai Council