Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry-leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

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About The Position

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One of our operating companies, Veracity, is looking for a Level 1 – Service Delivery Consultant to join their team in Brisbane. As a Level 1 Service Delivery Consultant, you will be the first point of contact for our clients, play a key role in delivering responsive, professional support while building your IT career. We are looking for a motivated Level 1 Service Delivery Consultant to join our Brisbane Service Desk team – someone who enjoys helping people, takes pride in finding the right solutions and has a solid technical foundation. In this role, you will shape positive client experiences by resolving issues efficiently and transparently, all while continuing to grow your skills in a supportive, high‐performing environment.

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Responsibilities

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- Act as the first point of contact for clients seeking technical assistance
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- Log,



triage and manage incidents and service requests through the Service Desk – both onsite with the client and remotely from our office
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- Provide frontline support across desktop, Microsoft 365 and core infrastructure issues
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- Communicate clearly and proactively with clients, keeping them informed throughout the resolution process
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- Escalate issues appropriately in line with service frameworks and internal processes
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- Create and maintain accurate documentation of client environments and solutions
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- Work collaboratively with the broader Service Delivery team to resolve incidents and deliver consistent client experiences
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Skills Required

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- University or TAFE Graduate from a relevant course, or from an existing IT support role.
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- Previous experience in an IT support or service desk role desirable.
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- Excellent written and verbal communication skills.
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- A genuine interest in IT systems, cloud platforms and infrastructure.
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- A customer‐first approach and a calm, proactive approach to problem‐solving.
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- Foundational knowledge or exposure to:
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- Microsoft 365 (user management, Exchange, Teams, SharePoint)
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- Networking fundamentals (DNS, DHCP, Wi‐Fi, firewalls)
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- Windows environments (Active Directory, file shares, remote access)
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Benefits

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- Ongoing investment in learning and professional development
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- Genuine career progression opportunities within Service Delivery
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- Up-to-date office environment with on‐site undercover parking
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📌 Service Delivery Consultany, Level 1 - Veracity (Queensland)
🏢 Lyra Technology Group
📍 Queensland