Job Description

Overview

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One of our leading clients is seeking to engage for ServiceNow HRSD Senior Consultants for Canberra location - Hybrid working arrangements.

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- Please note Candidate must have Baseline security clearance
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- 12 months + 3x7 months
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- 7 months + 3x7 months
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Responsibilities

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Experience working within an agile team environment. Experience using DevOps/TFS based team-oriented software development tools. Fostered supportive and collaborative working relationships across support teams in EST and Business and contributed to the delivery of workshops to ensure EST and Business are delivering change and enhancements in line with the industry and product best practice. Experience with the development of functional and technical documentation.

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Mandatory Requirements

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- Extensive technical expertise in ServiceNow development (including Human Resources Service Delivery, Analytics and Reporting and Security Operations) and implementation of best practice.
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- Working knowledge of Performance Analytics.
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- Experience in ongoing management and maintenance of the ServiceNow HRSD including implementation of business improvements / changes (currently on backlog), incident management, and security patching etc.
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- Knowledge of ServiceNow annual upgrades including analysis of potential opportunities to implement new functionality available in those upgrades.
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- Willingness and ability to transfer technical skills (knowledge transfer) to up-skill the EST Support Team in ServiceNow HRSD to enable them to support and enhance the application into the future, following best practice.
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- Experience in Business Test Automation creation.
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- Knowledge of additional functionality available under the HRSD Professional licensing, including Now Assist for HRSD, Manager Hub, Performance Analytics, Virtual Agent, and Predictive Intelligence.
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Maintenance & Support

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- Experience in ongoing management and maintenance of the People Connect system including implementation of business improvements / changes (currently on backlog), incident management, and security patching etc.
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- Knowledge in implementing Cyber Security requirements.
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- Experience of ServiceNow annual upgrades including analysis of potential opportunities to implement new functionality available in those upgrades.
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- Experience working within an agile team environment.
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- Experience using DevOps/TFS based collaborative software development tools.
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- Experience with the development of functional and technical documentation.
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- Ability to transfer technical skills (knowledge transfer) to up-skil l the EST Support Teams in ServiceNow HRSD to enable them to support and enhance the application into the future following best practice.
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If you would like to apply for the above role, please send your updated CV with Cover Letter to [email protected].

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Seniority level

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- Mid-Senior level
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Employment type

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- Contract
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Job function

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- Information Technology
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Industries

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- Staffing and Recruiting
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📌 ServiceNow HRSD Senior Consultants (New South Wales)
🏢 IT Alliance Australia
📍 New South Wales