About The Company dnata is a leading global air and travel services provider, offering a wide range of quality and safe ground handling, cargo, travel, catering and retail services, contributing to a memorable travel experience in the air and on the ground.

About The Role

Join the world's leading Ground Handler at Perth International Airport.

The Passenger Service Delivery

Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties, while ensuring all regulatory requirements are met, and for the efficient, safe and accurate adherence to clients'

requirements during an aircraft turnaround. dnata is currently recruiting Permanent Part Time Passenger Service Agents; applicants must be available to work across a 24/7 roster, seven days a week.

Key Responsibilities

- Deliver a high standard of customer service for all client airlines and ensure customer service requirements are met in a timely, efficient and professional manner at all times
- Carry out passenger check-in duties and other duties commensurate with passenger service for customer airlines
- Assist passengers during disrupted or delayed services, those who require special assistance, and those in wheelchairs to and from aircraft




- Ensure all procedures are carried out within the regulations set out by client airlines, upholding dnata's Safety standard and OH&S; Regulations
- Liaise professionally with internal and external clients and stakeholders
- Ensure necessary paperwork is completed on time, with reporting completed as per service delivery agreements and company requirements

Essential Requirements

- Experience in a customer-service oriented role, with great communication skills
- Full working rights in Australia and willingness to complete a police check, medical and attain Border Force clearance
- Ability to work unsupervised at times, and comfortably in a fast-paced team environment
- Capable of dealing with tricky situations with clients while maintaining professionalism
- Ability to handle baggage up to 32kg and assist special needs passengers, including pushing wheelchairs
- Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week

Advantages

- Free Parking
- Competitive rates with excellent shift penalties
- 5 weeks annual leave
- Uniform and ASIC provided
- Minimum 20 hours engagement per week
- Opportunities for career progression and growth
- Access to Fitness Passport

How to Apply Employment is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/drug & alcohol test. Only successful candidates will be contacted.

📌 Passenger Services Delivery Agent (Perth Airport)
🏢 Aviation Careers Australia
📍 Perth Airport