Job Description

Overview

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At Haircare Group, we're more than just a company—we're a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we're passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it's more than hair—it's about making a difference in people's lives.

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The Role

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We are looking for a Casual Customer Service Officer to join our Marleston Head Office team. If you're a qualified hairdresser with a passion for customer service and administration, this could be your perfect chance!

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Why this is the role for you

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- 2-3 days a week working in a casual, supportive environment.
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- Utilize Your Expertise: Combine your hairdressing background with your customer service skills in a role that values your experience and input.
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- Work with a Purpose: Make a difference by delivering exceptional service and building lasting customer relationships.
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Your Responsibilities

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- Provide exceptional customer service by responding to inquiries promptly via phone, email, and Zendesk, ensuring a positive experience every time.
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- Process orders accurately and efficiently into our ERP system, ensuring customers receive exactly what they need.
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- Offer expert advice and tailored solutions that make a real difference for each customer.
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- Build and nurture strong relationships,



ensuring clients feel supported throughout their journey with us.
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- Keep customers in the loop with timely updates on order progress, ensuring transparency and trust.
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What We're Looking For

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- A qualified hairdresser—your expertise is key to providing top-notch advice and customer care.
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- At least 2 years of experience in a customer service or administration role.
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- Robust multitasking and prioritization abilities, with a keen eye for detail and accuracy.
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- Exceptional communication skills—both written and verbal.
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- Proficiency in Microsoft Office Suite and ERP systems.
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- A positive, friendly personality who loves interacting with people and has a genuine passion for sales.
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- Strong problem-solving abilities and initiative—no two days are the same!
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What We Offer

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- Competitive pay plus generous product discounts and an annual product allowance.
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- A supportive, fast-paced, and fun team culture that feels more like family.
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Ready to Take the Next Step? Apply Now!

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If you're a qualified hairdresser who's ready to bring your skills to a role that values your expertise, we'd love to hear from you. For us, it's more than hair—it's about making a real impact.

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Please note: You must have full Australian work rights to apply for this role.

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Details

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- Seniority level: Not Applicable
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- Employment type: Other
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- Job function: Customer Service
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- Industries: Wholesale
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📌 Customer Service Officer (South Australia)
🏢 Haircare Group
📍 South Australia