Job Description

Overview

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Let's be honest for a second... You've probably seen a few "Delivery Manager" roles that quietly expect you to still be the smartest technical person in the room. This isn't one of those. This is a people-first delivery leadership role, where your success comes from building and steering a high-performing team across development, SharePoint, and AI, aligning delivery with the business, and making sure work lands the way it's meant to (without relying on late-night heroics).

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You'll still understand the tech, but your real job is getting the best out of people, creating clarity, and keeping delivery moving forward when things inevitably get messy.

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About First Focus
n First Focus is Australia's leading mid-market MSP, with over 15 years of consistent growth and a team of 360+ legends across Australia, Recent Zealand, and the Philippines.

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We're known for doing things a little differently, less red tape, more trust; less politics, more progress. People here are informed, aligned, supported, and actually rewarded for doing great work.

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We take our values seriously, especially Win Together, because delivery only works when everyone's pulling in the same direction. You'll see what we mean pretty quickly: https://www.firstfocus.com.au/about-us/

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Why this role is worth your time

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- You'll lead a multidisciplinary team (dev, SharePoint, AI), with a clear focus on performance, growth, and accountability
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- You'll have real influence over how delivery is done, not just tracked
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- You'll help shape AI initiatives that actually get used, not just talked about
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- You'll work closely with PMs and consultants to create alignment, not friction
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- You'll build a team culture where people know what good looks like, and actually hit it
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- You'll still stay close to the work, but you won't be expected to be the deepest technical expert in the room
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- You'll lead a team that's big enough to matter,



small enough to know everyone's name
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What you'll be doing

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- Leading, mentoring, and developing a team of developers, SharePoint engineers, and AI specialists
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- Creating clarity around priorities, expectations, and what "good delivery" actually looks like
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- Running regular 1:1s, performance reviews, and career planning (yes, the meaningful kind)
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- Partnering with Project Managers, Consultants, and the PMO to keep delivery on track
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- Translating high-level requirements into clear, actionable work for your team
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- Managing capacity, resourcing, and priorities across multiple workstreams
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- Identifying risks early and removing blockers before they become "urgent"
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- Ensuring consistent delivery standards, documentation, and quality across outputs
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- Supporting the translation of requirements into actionable work, without needing to do the work yourself
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- Driving practical AI outcomes that integrate into real-world service delivery
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Requirements

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What you'll bring

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- 5+ years' experience leading technical teams in a delivery-focused environment
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- Proven experience managing multidisciplinary teams (dev, platform, or similar)
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- Strong operational and delivery management capability
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- Experience working alongside PMs, consultants, and structured PMO environments
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- Excellent communication skills, you can translate between tech, business, and humans
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- A calm, pragmatic approach to problem solving (no drama, just solutions)
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Nice to have

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- MSP or services-based environment experience
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- Familiarity with Microsoft 365 or SharePoint ecosystems
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- Exposure to AI, automation, or workflow platforms
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- Understanding of modern development and delivery practices (without needing to be hands-on)
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What Success Looks Like

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- A high-performing, engaged team that knows what's expected and delivers consistently
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- Projects delivered on time, to scope, without last-minute heroics
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- Strong collaboration between consultants, PMs, and technical teams
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- A team that's engaged, accountable, and actually enjoys working together
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- Clear visibility across delivery, risks, and capacity
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- AI and platform initiatives that deliver practical value, not just good intentions
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Benefits

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- Competitive salary package including $170,000 + other benefits
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- Free access to Uprise, including 1:1 coaching with psychologists or counsellors
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- Flexible working for real work-life balance
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- "Never Stop Growing": 10 paid study days per year, exam fees covered, pay rises for certs (conditions apply)
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- Weekly internal training and a full learning library
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- FastTrack mentoring program
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- MAD (Making a Difference) Council for equality, charity, and environment initiatives
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- Tesla company car option (yes, really, but conditions apply)
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- Regular social events and a genuinely great team culture
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The important bit

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First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

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Ready to apply? If you're the kind of person who likes bringing order to complexity, building strong teams, and delivering work that actually lands, we'd love to hear from you.

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📌 Technical Delivery Manager (Glen Innes Severn Shire Council)
🏢 First Focus
📍 Glen Innes Severn Shire Council