Job Description

Company Description

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Are you a master of first impressions with a passion for hospitality and people?

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Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join our friendly and dynamic Front Office team. In this wide-ranging role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.

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Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.

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At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.

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Job Description

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- Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
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- Manage guest check-ins, check-outs and account enquiries using Opera PMS
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- Assist with reservations, switchboard calls and general Front Office administration
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- Respond to guest enquiries, requests and concerns positively and promptly
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- Support concierge, reception and other Front Office duties as required
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- Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
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- Maintain accurate guest records, handovers and daily Front Office documentation
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- Promote hotel facilities, services and Accor loyalty programs
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Qualifications

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- A genuine passion for hospitality and creating memorable guest experiences
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- Previous Front Office, reception or customer service experience is preferred
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- Experience using Opera, Fidelio or HOTSOS is highly regarded
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- Strong communication, organisation and problem-solving skills
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- A positive attitude with the ability to work effectively within a team
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- Immaculate grooming and professional presentation
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- Full Australian working rights
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- Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays
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Additional Information

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At Accor, we believe Hospitality is a Work of Heart.

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By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

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Benefits Your Way

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- Work alongside experienced hospitality leaders.
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- Endless career opportunities across Accor's global network.
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- Discounted accommodation and Food & Beverage worldwide from day one.
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- Complimentary car parking and dry cleaning.
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- Annual Service Recognition and Accor Tenure Milestone celebrations.
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- Industry-leading leave policies.
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- Access to the Accor Employee Assistance Program.
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- Exclusive Accor partner benefits and discounts.
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Our Commitment to Diversity & Inclusion

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We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

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📌 Front Office All-Rounder (Glen Innes Severn Shire Council)
🏢 Accor
📍 Glen Innes Severn Shire Council