Permanent Part-Time position | 22.8 hours per week Location: Spring Hill, Brisbane, QLD 4000 Salary: $49,141.93 Base Salary + Super + not-for-profit salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join Mission Australia's Inner City Services team and support men experiencing homelessness to maintain stable accommodation and improve their wellbeing. Based at our supported accommodation service in Spring Hill, you will work alongside a dedicated team providing practical support and tenancy sustainment assistance to residents.

The service operates 24 hours a day, 7 days a week and provides accommodation and support to men who are experiencing or at risk of homelessness.

As a Case Worker, you will build strong relationships with residents, respond to day-to-day support needs, assist with referrals and service connections, and help create a safe and respectful living environment. Working closely with internal teams and external support services, you'll play an important role in supporting residents to sustain their tenancy, improve their wellbeing and work towards their individual goals.

This role is ideal for someone who enjoys frontline community services work, demonstrates strong professional boundaries, communicates effectively with people experiencing complex challenges and can confidently respond to situations requiring empathy, de-escalation and sound judgement.

Key responsibilities

- Provide person-centred support to residents within a supported accommodation environment.
- Build positive and professional relationships that encourage engagement and independence.
- Support residents to maintain their tenancy and connect with appropriate services and supports.
- Assist with assessments, referrals,



case planning and service coordination activities.
- Respond appropriately to incidents, resident concerns and wellbeing needs.
- Support residents experiencing mental health challenges, crisis situations or other complex needs.
- Maintain accurate case notes, reports and client records.
- Collaborate with internal teams, external services and community stakeholders to achieve positive outcomes.
- Contribute to a safe, respectful and supportive living environment for residents.

Requirements

- Relevant qualification in Community Services, Human Services, Social Work or a related field, or equivalent experience.
- Experience supporting people experiencing homelessness, mental ill-health, trauma, alcohol and other drug concerns, or other complex support needs.
- Demonstrated ability to build rapport and maintain professional relationships with vulnerable clients.
- Strong communication and conflict resolution skills, including the ability to de-escalate challenging situations.
- Understanding of trauma-informed, recovery-oriented and person-centred practice.
- Ability to work collaboratively within a multidisciplinary team and with external service providers.
- Sound administration, reporting and record-keeping skills.
- Current First Aid Certificate
- Current Driver Licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Benefits

- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities
- Extra leave available including an additional public holiday,



additional annual leave day on your work anniversary and the chance to purchase further annual leave.

Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

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📌 Case Worker (Brisbane)
🏢 Iaawg
📍 Brisbane