Job Description

About the Role

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Start date: 31/08/2026. Location: Scoresby, VIC. Employment type: Permanent, Full‐Time. Work arrangement: Hybrid. As a Toyota Finance Australia Customer Operations Representative, you will service the needs of our customers across a variety of brands at our Caribbean Park office in Scoresby. The contact centre operates Monday to Friday from 8:30am to 7pm. Availability during these hours is required.

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What Your Journey Will Look Like

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As part of your application you will complete an assessment to evaluate your skills before day one, followed by realistic role simulations. Once hired you will start with a 2‐week classroom period covering products, processes and systems, then a week transitioning to your team in a mentoring hub, followed by 4–6 weeks of coaching and support. At the 6‐month mark you may be upskilled into insurance or retention activities with a salary increase. After a minimum of 12 months, we can help you build a development plan for other roles within Toyota Finance.

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What You'll Be Doing

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You will take up to 50–60 calls/emails per day and achieve key metrics including average handling time, quality assurance, roster adherence and post‐call customer surveys. You will:

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- Engage with customers to provide solutions to their car loan & insurance queries
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- Assist customers in meeting their vehicle finance needs
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- Provide excellent customer service at all times
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- Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results
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- Meet the high standards expected within our culture and customer expectations such as call handling times and call quality
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What We're Looking For

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We value diverse experiences and backgrounds. You should bring:

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- Strong customer‐service experience with a customer‐first mindset
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- The ability to confidently manage challenging customer conversations in a professional manner
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- Excellent verbal and written communication skills
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- Strong active listening, rapport‐building and problem‐solving abilities
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- Experience working in a fast‐paced or KPI‐driven environment
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- Confidence using Microsoft Office applications and multiple systems simultaneously
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- Strong organisational skills and attention to detail
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- The ability to work both independently and as part of a team
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- A positive attitude and willingness to learn, adapt and continuously develop
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- Previous contact centre experience is advantageous; however, we also welcome candidates from customer‐focused environments such as retail, hospitality, banking and financial services, administration, insurance, customer service and support roles
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What's In It For You (Benefits)

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- Hybrid working arrangements
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- 26 weeks paid primary carer's leave and 8 weeks paid secondary carer's leave
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- Discounted novated‐style vehicle leasing with the opportunity to drive a new Toyota every 11 months
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- Discounted vehicle purchase programmes for you and your family
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- Professional development programmes, study assistance and paid study leave
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- Access to Australian Institute of Management courses
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- Internal mobility, secondments and job rotation opportunities
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- Discounted private health insurance
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- Employee Assistance Programme and mental health support services for you and your family
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- Annual salary reviews and performance‐based reward opportunities
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- State‐based social clubs and employee events
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- Flexible "dress for your day" approach
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- Modern office facilities, collaborative workspaces, premium coffee options, recreational areas and wellbeing spaces
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Equal Chance Employer

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Toyota is an endorsed employer for all women. Please review the Work180 website for further information.

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📌 Customer Operations Representative (Victoria)
🏢 Toyota Finance Australia
📍 Victoria