Experience: 5+ years experience in Service Catalog development/administration/implementation/configuration using the ServiceNow ITSM solution.
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Responsibilities
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- Responsible for developing/administering technical solutions on the ServiceNow tool platform for design and catalog development
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- Understands the differences between the configuration and customization of the ServiceNow platform and apply experience to complete the analysis
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- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
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- Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
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- Consults with Process Leaders to develop appropriate technical solutions in Service Now
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- Follows up on outstanding development needs and provides timely status reports to the project manager
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- Advises on options, risks, s and impacts on business/ITIL processes
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- Communicates technical problems and solutions to both technical and non-technical
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Primary Skills
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- Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI
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- Solid customer service and excellent verbal/written communication
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- ITIL/ServiceNow certified
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Desired Skills
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- Hands‐on integrations experience with third‐party tools/applications with ServiceNow using plugins & custom integrations
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- MID Server configurations for integrations & data pull
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- Discovery, Asset Management, CMDB knowledge & experience
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- Non‐ITSM application development experience is an added advantage
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- Understand the full application lifecycle
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- Desired past work experience with industry‐leading providers of ITSM tools
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📌 ServiceNow Developer_W (New South Wales)
🏢 Axiom Technologies
📍 New South Wales
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