Job Description

About the Role

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We're excited to offer multiple opportunities for passionate Claims Specialists to join our growing Claims team within Terri Scheer. As a Claims Specialist, you will provide expert advice and support to customers over the phone, lodging claims for property damage and loss of rent.

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We're looking for vibrant, customer‐focused individuals with a positive attitude, curiosity to learn, and a passion for helping people. No insurance experience is required – all you need is a positive attitude and a willingness to learn, and you'll receive comprehensive product and industry training.

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About Us

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Terri Scheer is one of Australia's leading providers of landlord insurance. We operate a busy inbound contact centre focused on delivering exceptional support to new and existing customers.

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Position Overview

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- Job Title: Claims Specialist
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- Work Hours: Monday to Friday, 37.5 hours per week with a rotational roster from 8:00 am to 7:00 pm
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- Work Arrangement: Hybrid role with a mix of working from home and in the office (post‐probation)
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- Salary: $62,000 + 12% superannuation + performance‐based incentives
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What You'll Do

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- Provide exceptional service to customers as the first point of contact for all inbound claim calls.
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- Handle inbound calls from landlords, real‐estate agencies, assessors, or third parties for both current and existing claims.
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- Promptly and accurately action inbound email communications from customers, uploading information to claims, answering queries, or lodging new claims.
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- Build and nurture quality relationships with internal and external customers.
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- Complete additional tasks such as processing post, checking online lodgements, and following up existing claims to assist business operations.
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What We're Looking For

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- Strong problem‐solving skills and initiative.
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- Resilience and the ability to stay positive and professional in challenging situations.
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- High attention to detail and accuracy.
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- Flexibility to work rostered hours covering all states of Australia.
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- Outstanding written and verbal communication skills.
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- Organisational and time‐management capabilities.
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What We'll Offer You

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- Salary: $62,000 + 12% superannuation + performance‐based incentives.
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- Leave benefits: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
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- Hybrid working: flexible blend of in‐office and at‐home arrangements.
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- Work‐life balance support.
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- Staff discounts: access to discounts on Suncorp insurance brands and retailers.
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- Reward & recognition programs.
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- Career development: ongoing training and growth opportunities.
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- Reputable employer: national, trusted company with an inclusive and diverse workplace.
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If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.

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📌 Claims Specialist (South Australia)
🏢 Shannons Pty
📍 South Australia