Redwolf Rosch Pty Ltd in Caulfield, VIC, seeks an IT Service Desk Officer to deliver frontline Level 1–2 support in a hybrid onsite/remote setup. You will troubleshoot desktops, laptops, mobile devices, and collaboration tools, logging incidents in an ITSM system and adhering to ITIL processes.
The role emphasizes customer-focused problem solving and timely ticket resolution. Ideal candidates have ITIL experience, M365 and Windows 11 expertise, Entra ID, and basic networking knowledge.
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📌 Hybrid IT Service Desk Pro (Level 1–2) (City of Glen Eira)
🏢 Redwolf Rosch
📍 City of Glen Eira
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