Job Description

About EVT:

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Rydges North Sydneyis part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

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Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

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EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou're in, there's no limits on where your career could take you.

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Key Responsibilities

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- Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
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- Oversee hotel operations in the absence of the Hotel Manager or General Manager.
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- Drive a strong service culture by coaching the team on the hotel's service values and ensuring consistent delivery of exceptional guest service.
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- Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
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- Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
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Financial & Operational Excellence

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- Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
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- Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
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- Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
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- Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
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People & Culture

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- Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
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- Promote a positive team environment through regular communication, structured training, and recognition of achievements.
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- Ensure compliance with WH&S; standards, company policies, and grooming guidelines to maintain a safe and professional workplace.
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What You'll Bring

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- 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.




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- Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
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- Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
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- Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
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- Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
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- Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
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How You Work

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- Daymaker ethos — no one's too big for the small things.
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- Inclusive leader — values diverse perspectives; builds belonging.
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- Hands‐on and non-hierarchical — leads from the front.
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- Growth mindset — learns, shares, and levels up others.
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Perks from Day One

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As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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- Seasonal perks at Thredbo.
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- Rapid career growth across our hotel & entertainment network.
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- Paid parental leave; community & volunteering opportunities.
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Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and workplace every day.

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We welcome applicants from all backgrounds and review applications as they come in - don't wait!

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📌 Front Office Manager - Rydges North Sydney (New South Wales)
🏢 EVT - Entertainment | Ventures | Travel
📍 New South Wales