Job Description

Job Overview

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Sales & Customer Service Officer – Melbourne Airport (Full Time)

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Advantages

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- Competitive hourly rate with shift loadings and uncapped incentives
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- Performance‐based incentive program
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- Six weeks employer‐paid parental leave (in addition to government entitlements)
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- Ongoing training and career development opportunities
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- Access to global brand opportunities across AU/NZ and beyond
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- Top 30 of the 2025 GoodCompany Awards
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- Same‐day pay through our financial wellbeing partner
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- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
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- 24/7 wellbeing support via EAP and Calm App
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Responsibilities

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- Greet and assist customers to rent vehicles based on preferences and needs
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- Process rental agreements accurately and efficiently
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- Promote and upsell additional products and services
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- Address customer inquiries and concerns promptly and professionally, with a service‐first approach
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- Achieve or exceed individual and team sales targets
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- Inspect vehicles before and after rental periods, noting any damages
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- Maintain knowledge of current promotions, services, and products to support sales efforts
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- Build strong customer relationships to encourage repeat business and referrals
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- Detail and clean vehicles to business quality standards
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- Refuel and transport vehicles
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Qualifications

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- Previous experience in sales, customer service, or retail
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- Car rental experience is highly desirable
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- Excellent communication and interpersonal skills, with a customer‐first mindset
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- Confident using computer systems and technology
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- Ability to work efficiently in a fast‐paced, high‐pressure environment
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- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
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- Valid Australian driver's licence with a clean driving record
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- Full working rights in Australia (current and ongoing)
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- Positive, proactive, and team‐oriented attitude
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📌 Rental Service Agent (Victoria)
🏢 Europcar España
📍 Victoria