Join Australian Retirement Trust as our Personalisation and Optimisation Specialist. You'll play a key role in delivering personalised digital experiences that improve engagement, conversion, and retention for millions of members. Working across channels and collaborating with digital, content, UX, analytics, and business stakeholders, you'll design, execute, and optimise experimentation programs that help create seamless customer journeys and drive measurable outcomes.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Personalisation and Optimisation Specialist, you'll help shape and deliver personalised member experiences across our digital ecosystem. You'll use data, insights, and experimentation to identify opportunities, design onsite experiences, and execute testing initiatives that improve customer engagement and business performance.

Working closely with channel owners and cross-functional teams, you'll support the design of personalised journeys, lead experimentation initiatives, analyse results, and provide actionable recommendations that help scale successful outcomes. You'll also contribute to emerging AI-driven personalisation approaches and help build best practice frameworks for testing and optimisation.

This role is a 12 month max-term/secondment opportunity and is based in Brisbane, Sydney or Melbourne.

Responsibilities

Day to day, you'll:

- Collaborate with stakeholders to scope, prioritise, and deliver personalisation initiatives across digital channels.
- Design personalised customer journeys that improve engagement, conversion, and retention outcomes.
- Lead onsite experimentation activities, including audience segmentation, test design, and experience creation.




- Execute CRO and personalisation tests using platforms such as Optimizely, Adobe Target, or similar tools.
- Analyse experimentation performance and provide insights and recommendations to stakeholders.
- Partner with analytics, UX, content, and digital teams to continually optimise customer experiences.
- Contribute to AI-driven personalisation initiatives and broader test-and-learn programs.
- Maintain documentation, governance requirements, and experimentation frameworks.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have experience designing, executing, and optimising personalised journeys across multiple channels.
- Your experience includes onsite testing and personalisation platforms such as Optimizely, Adobe Target, Sitecore Personalise, or similar.
- You'll be confident using data and insights to inform customer experience and optimisation decisions.
- You're experienced in analysing experimentation outcomes and translating results into actionable recommendations.
- You hold a degree in Business, Finance, Marketing, Digital, or a related discipline, or bring equivalent industry experience.
- Your ability to build collaborative relationships enables you to work effectively across cross-functional teams.





About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Wednesday, 26 August 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and cooperative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

📌 Personalisation and Optimisation Specialist (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane