About the Role

HubStar is looking for a Platform & Technical Services Engineer to join our team in Australia.

This is a hands-on technical role that sits at the intersection of customer support, platform operations, cloud hosting, technical consulting, and software delivery.

You will work directly with customers, engineering teams, and internal stakeholders to investigate issues, maintain production environments, deliver technical solutions, and support customer integrations. This role requires someone who enjoys troubleshooting complex technical problems, taking ownership from start to finish, and working across a broad technology stack.

We are looking for a technical all-rounder who is equally comfortable speaking with customer IT teams, investigating a production issue, tuning a SQL query, deploying a release, troubleshooting a Microsoft 365 integration, or working alongside Engineering to identify and resolve application issues.

The ideal candidate will have experience integrating with and troubleshooting enterprise technologies such as Microsoft 365, Exchange Online, Microsoft Graph, SCIM, SSO, and Active Directory, and be comfortable working directly with customer IT teams to diagnose and resolve technical issues.

This is a highly visible role with direct impact on customer success, platform reliability, and product adoption.

What You'll Be Doing

Production Support & Incident Management

- Own customer issues from investigation through to resolution
- Work directly with customers to understand issues and guide them through solutions
- Troubleshoot application, infrastructure, integration, and data-related issues
- Debug front-end, back-end, database, and configuration problems
- Communicate clearly and confidently during incidents and day-to-day customer interactions
- Work closely with Engineering teams when product changes are required
- Participate in incident response and root cause analysis activities
- Help customers get maximum value from the HubStar platform through technical guidance and best-practice recommendations

Platform Operations & Cloud Hosting

- Monitor and maintain production and non-production environments
- Deploy software releases across multiple hosted environments
- Apply security patches and platform updates
- Monitor platform health, performance, and availability
- Investigate and resolve infrastructure, application, and database performance issues
- Analyse application and database behaviour using logs, monitoring tools, and telemetry
- Troubleshoot SQL Server performance issues, including identifying problematic queries, blocking, deadlocks, and indexing opportunities




- Diagnose and remediate production issues while minimising customer impact
- Support application scaling, deployment, and capacity management activities
- Improve monitoring, alerting, automation, and operational processes over time
- Work closely with Engineering teams to identify root causes and implement long-term fixes

Customer Integrations & Technical Consulting

- Work with customer IT teams during onboarding and implementation projects
- Support and troubleshoot integrations with Microsoft 365, Active Directory, SCIM, SSO, Microsoft Graph, and other enterprise systems
- Configure and troubleshoot Microsoft Graph and Exchange integrations
- Work alongside customer IT teams to diagnose integration, authentication, provisioning, and synchronisation issues
- Support API integrations and technical solution design activities
- Translate customer requirements into practical technical solutions
- Act as a trusted technical contact for customers and implementation teams

Technical Services

- Develop custom reports, integrations, and extensions using SQL, JavaScript, and platform APIs
- Import, transform, and validate customer data using Python and SQL
- Build customer-specific technical solutions where required
- Support implementation and professional services projects as needed

What We're Looking For

Essential Experience

- Experience working within a SaaS, cloud-hosted, or enterprise software setting
- Strong troubleshooting and problem-solving skills
- Experience supporting production systems and customer-facing applications
- Experience working directly with customers and technical stakeholders
- Strong SQL skills, including querying, troubleshooting, and performance analysis
- Experience with Microsoft Graph API and/or Exchange Web Services (EWS)
- Experience troubleshooting integrations involving Microsoft 365, Exchange Online, Microsoft Graph, room resources, service accounts, and other enterprise systems
- Experience with SCIM, SSO, Active Directory, Entra ID, or identity and provisioning technologies
- Experience with scripting or development technologies such as Python, JavaScript, or similar
- Working knowledge of AWS and/or Azure
- Excellent communication skills and a customer-focused mindset




- Ability to work independently and take ownership of issues through to completion

Highly Desirable

- Experience troubleshooting production SaaS environments
- Microsoft SQL Server performance tuning and optimisation experience
- Ability to investigate issues across application, infrastructure, and database layers
- Experience analysing logs, metrics, and monitoring data to identify root causes
- Understanding of Windows Server, IIS, and web application hosting concepts
- Ability to read and debug application code when required
- C#/.NET or Java experience
- Experience with deployment automation and CI/CD pipelines

Nice to Have

- Databricks experience
- Infrastructure monitoring and automation tooling
- Hardware troubleshooting experience

The Type of Person Who Thrives Here

- Enjoys solving complex technical problems
- Takes ownership and follows issues through to completion
- Comfortable wearing multiple hats rather than specialising narrowly
- Equally comfortable speaking with customers and working hands-on with technology
- Curious, resourceful, and eager to learn
- Enjoys working across a broad technology stack
- Remains calm and methodical during production incidents

Location This role is primarily remote within eastern or central Australia.

Participation in an on-call rotation supporting our hosted production environments will be required.

Why Join HubStar?

At HubStar, you will have the opportunity to work across multiple disciplines and make a visible impact on both our customers and our platform.

This is not a traditional support role and it is not a traditional DevOps role. It is an opportunity to work closely with customers, cloud platforms, integrations, data, and software delivery in a position where your contribution will directly influence customer success and platform reliability.

As HubStar continues to grow, there will be opportunities to expand your responsibilities, develop your skills, and help shape how we operate and scale as a business.

Salary/Compensation

Competitive, based on experience

How to Apply

Please apply with your current CV using the Easy Apply option. We look forward to hearing from you.

About HubStar

HubStar helps organisations create workplaces that work better for their people and their business. Our cloud-based platform combines workplace scheduling, occupancy intelligence, and space management solutions to help customers make smarter decisions about their workplaces.

With customers across North America, Europe, and APAC, HubStar is helping organisations transform the way they understand and optimise their office environments.

📌 Platform & Technical Services Engineer (Australia)
🏢 HubStar
📍 Australia