If you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix. Join a buzzing, team-oriented Melbourne team where you’ll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
This role suits someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is confident navigating financial conversations with customers.
What You’ll Be Doing
- Collections activity — contacting customers with overdue accounts, arranging payments, and negotiating practical solutions
- Billing support — managing customer billing queries with accuracy and a proactive approach
- Dispute resolution — investigating discrepancies and professionally managing customer concerns
- Account actions — administering payment extensions, suspensions, and service disconnections in line with policy
- Record management — maintaining accurate billing transactions, customer interactions, and payment histories
- Risk escalation — identifying and escalating high‑risk accounts for review
- Customer solutions — offering practical payment options that support customers in meeting commitments
- Process improvement — collaborating with internal teams to refine billing processes and strengthen collections efficiency
What We’re Looking For
- Collections or billing experience — 1–2 years in a similar role
- Strong communication — confident handling difficult conversations with professionalism
- Negotiation skills — ability to secure payment arrangements while maintaining rapport
- Attention to detail — accurate record‑keeping and billing oversight
- CRM proficiency — comfortable navigating customer systems
- Customer‑centric mindset — committed to finding solutions that work for both customer and company
Additional information
- Salary on offer $70K plus Super
- Based in the CBD - Close to public transport
- Varied role - Collections, queries and invoicing