Job Description

Customer Support Coordinator – Part time

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Jul 24, 2026 | Positions Available

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The role

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As a Customer Support Coordinator, you will provide high-quality support to our Sales and Technical Services teams, as well as Endotherapeutics customers, hospitals, healthcare networks and online consumers. You will play a key role in coordinating customer enquiries, service requirements, orders, invoicing and operational support for our field teams and technical services workshop.

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This is a part-time, office-based opportunity located at our Macquarie Park office, with working days as follows: Wednesday, Thursday and Friday.

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Key responsibilities

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- Provide timely customer service support and resolve customer queries in collaboration with Sales and Product teams.
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- Manage sales and technical service orders, including purchase orders, backorders, pricing and order processing within ERP/CRM systems.
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- Coordinate end-to-end case bookings, loan sets, dispatch, returns, and inventory processes.
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- Process quotes, sales orders, proformas, invoices, credit notes, and online ecommerce orders accurately.
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- Maintain accurate customer records and ensure CRM/SAP processes are followed.
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- Liaise with couriers, hospitals,



and internal teams to manage deliveries, returns, and consignment stock.
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- Conduct inventory reconciliations, stock investigations, and assist with warehouse activities when required.
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About you

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- Minimum 3 years' experience in Customer Support with a strong focus on customer excellence.
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- Highly organised, detail-oriented, and able to manage competing priorities effectively.
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- Strong problem-solving skills with excellent communication and stakeholder relationship abilities.
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- Customer-focused approach with a professional, responsive, and solutions-driven mindset.
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- Ability to work collaboratively within a team while managing responsibilities independently.
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- Experience using ERP and CRM systems for sales order and inventory management.
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- Professional presentation and strong written and verbal communication skills.
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We are an Equal Employment Chance Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application, just let us know.

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For more insights into our culture, mission, and values, take a look at our careers video .

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📌 Customer Support Coordinator - Part time (Ryde)
🏢 Endotherapeutics Pty
📍 Ryde