Master Builders Association of Victoria - East Melbourne VIC

Who we are:

Master Builders Victoria (MBV) is the peak industry bodyrepresentingVictoria's building and construction sector. We support more than 6,000 members across domestic and commercial construction, including builders of all sizes, sub-contractors, suppliersand manufacturers.
At MBV,you'll be part of an inclusive, values-driven organisation that champions the industry and invests in its people. We provide a supportive environment where you can grow your career, develop new skills and make a genuine impact on an industry that shapes communities across Victoria.

About the Role

The Technology & Facilities Support Officer plays a vital role in ensuring smooth day-to-day operations by delivering technical support and assisting with facilities management. This position helps maintain an productive, productive, and well-supported working environment at Master Builders Victoria. This role would suit a Level 2 Service Desk team member who is looking to step up into a Level 3 administration role.

Key responsibilities include:

- Manage the help desk system by providingtimelyand professional user support and adviceregardinga range of IT and business applications
- Develop andmaintaindocumentation associated with key tasks i.e., help sheets,



training materials, and forms for new user accounts and conduct general IT inductions
- Assistwith the procurement,setupandlogisticsof new equipment for users and ensure they have adequate training and support to enable them to use the equipment efficiently
- Support the Technology and Facilities Senior Manager with asset management andassistin overseeing facilities operations, including identification, storage, disposal, relocation of assets, and ongoing maintenance activities

Skills,AttributesandExperience:

- Degree in IT or equivalent practical experience
- Proven ability to manage an IT help desk and deliver exceptional user support
- Advancedproficiencyin Microsoft Office and related platforms (MS Project, Dynamics, SharePoint)
- Strong problem-solving, organisational, and stakeholder communication skills

What MBV can offer you:

- Hybrid work model, compressed working weeks,purchasedannual leave
- Strong people engagement and values-based culture
- Paid parental leave, corporate partnerships,company widelunches,eventsand activities

Please note: Candidates may be subject to psychometric testing and a police clearance as part of the recruitment process.

#J-18808-Ljbffr

📌 Technology & Facilities Support Officer (Melbourne)
🏢 Master Builders Association of Victoria
📍 Melbourne