Job Description

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- Manage facilities across a portfolio of shopping centres throughout the Newcastle, Port Stephens and Hunter region.
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- Work across a portfolio of large, high value retail assets.
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- Ideal for someone who enjoys workingwithhard services, soft services, BMS-related matters, contractorperformanceand site presentation across the portfolio.
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- Proven experience in a Senior Operations Manager, Senior Facilities Manager or similar role within shopping centres, retailpropertyor comparable fast-paced asset environments.
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- Strong capability managingmulti siteportfolios, balancing travel, priorities and competing operational demands effectively.
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- Confident handling incidents, siteissuesand escalations, with the ability to make sound decisions in a calm and professional manner.
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- Practical,resilientand accountable, with a strong understanding of safety, risk and compliance requirements and the ability to adapt quickly in a dynamic retail workplace.
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- Comfortable working across4x shopping centres and travelling to sites.
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- Must havea valid driver'slicense.
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The role

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You'llmanage hard services, maintenance,complianceand contractor performance to ensure each centreremainssafe,efficientand ready for trade every day.

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Key Responsibilities

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- Take responsibility for the day-to-day operations of a portfolio of four shopping centres acrossNewcastle, Port Stephens and Hunter region.
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- Coordinate all maintenance activities, including planned,preventativeand reactive works, working closely with contractors to minimise disruption.
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- Manage hard and soft services,



building systems, contractorperformanceand overall site presentation.
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- Carry out regular site inspections,identifyissues early and ensure they are resolvedin a timely manner.
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- Monitor operational budgets, track spend and prioritise work across the portfolio.
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- Respond to tenant and operational requests, delivering a high standard of service in a live retail environment.
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- Maintain a strong focus on safety,riskand compliance across all centres.
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About Knight Frank

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Knight Frank Australia is part of the world's largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

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What's in it for you?

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- Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way
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- People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates
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- Drive your career forward with structured six‐monthly check-ins and the ability to start growth conversations anytime.
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- Work smarter with purpose-built property platforms and technology designed to save you time every day
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Important to know

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- You must have valid Australian working rights to be considered
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- A police check is required for successful candidates.
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- We use AI tools to assist with hiring, but people make the final decisions
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- We are currently NOT accepting candidates via an agency, we have PSA's in place.
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📌 Senior Operations Manager (New South Wales)
🏢 Knight Frank
📍 New South Wales