Dynamic Composite Technologies Pty Limited – Blacktown NSW

Your work will play an significant role in ensuring our customers receive exceptional service while providing the Sales team with the support they need to focus on growing the business.

What You’ll Get Stuck Into

As a key support person for the Sales team, you will help coordinate the day-to-day sales administration, quotations and customer service requirements for our major distributor and customer accounts.

You will work closely with the State Sales Manager and internal teams to ensure customer enquiries, quotations, orders and requests are managed efficiently, accurately and professionally.

Your responsibilities will include, but are not limited to:

- Preparing and following up customer quotations in a timely and accurate manner.
- Responding to and managing customer enquiries, including product, pricing, availability and lead-time enquiries.
- Processing and coordinating customer orders, enquiries and follow-ups to ensure nothing falls through the cracks.
- Preparing sales reports, customer information and relevant documentation.
- Managing product information, pricing updates, price lists and promotional submissions.
- Coordinating customer requests, samples, product information and account administration.
- Liaising directly with customers to respond to general enquiries and ensure requests are handled promptly and professionally.
- Supporting the State Sales Manager with the administration and day-to-day management of major customer accounts.
- Following up outstanding quotations, enquiries and customer requests where required.
- Working closely with Operations, Warehouse, Logistics and Finance to resolve customer and order-related issues.
- Assisting with stock availability, lead-time enquiries and delivery coordination.
- Ensuring orders, quotations and customer requirements are accurately communicated and processed promptly.
- Maintaining accurate customer, quotation and sales records.




- Updating and maintaining customer and sales activity within HubSpot, BCI and other business systems.
- Recording customer enquiries, quotations, opportunities, follow-ups and relevant account information within the appropriate systems.
- Using sales and customer information to assist with reporting, pipeline management and customer follow-up.
- Supporting the Sales team with general administration and other tasks that help improve customer service and sales performance.
- Identifying potential sales opportunities through customer enquiries and quotations and referring them to the State Sales Manager where appropriate.
- Identifying potential issues before they become problems and taking a proactive approach to resolving them.

You’ll Thrive in This Role If You:

- Have experience in sales support, internal sales, sales administration, customer service or account coordination.
- Experience with CRM or business management systems such as HubSpot or BCI would be an advantage, but is not essential.
- Are highly organised with exceptional attention to detail.
- Can manage multiple priorities and deadlines in a fast-paced environment.
- Have excellent communication and relationship-building skills.
- Are confident communicating with customers, sales representatives and internal departments.
- Have a strong customer-service mindset and take ownership of getting things done.
- Are proactive, reliable and have a positive can-do attitude.
- Are comfortable working independently while also being a strong team player.
- Have good computer skills and are confident learning new systems and software.
- Have a willingness to learn our products, systems and processes.

What Success Looks Like

Success in this role means keeping the Sales team organised, customers informed, quotations followed up and orders moving efficiently.

You will be someone the Sales team can rely on to respond promptly to customer enquiries, prepare accurate quotations, maintain accurate records, follow up opportunities and make sure customer requests and orders don't fall through the cracks.

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📌 Internal Sales Assistant (City of Blacktown)
🏢 Dynamic Composite Technologies Pty
📍 City of Blacktown