Job Description

Senior Travel Specialist Overview

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We are looking for a full-time (37.5 hours per week) Senior Travel Specialist who can support our growing Private & Corporate Department. As a Senior Travel Specialist, you will have a diverse and wide-ranging role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

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Responsibilities & Duties

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- Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts.
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- Fully service all enquiries, requests, bookings, and ticketing to TAG standards, including documentation, and assist more junior colleagues on more complex enquiries.
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- Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems.
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- Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met.
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- Handle VIP travel to the necessary standard.
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- Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required.
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- Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds.
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- Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG.
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- Be aware of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin.
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- Operate in accordance with client service level agreements (SLAs) and TAG policies and standards.
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- Complete all PNR's and files accurately and promptly, ensuring all QC points are met as standard.
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- Demonstrate excellent customer service and form strong client and supplier relationships.




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- Assist less experienced consultants with questions and training.
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Qualifications

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- Certificate, diploma or degree in tourism/travel OR equivalent combination of education and directly related experience.
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- 5+ years of relevant experience within a travel agency.
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- Good knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
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- GDS experience (Galileo preferred).
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- Versed in booking flights, hotels and a good understanding of published airfares.
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- Experience handling VIP, entertainment clients, and/or group travel.
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- Strong knowledge of Microsoft Suite, and familiar with/ability to use TAG's travel systems including Travelport Galileo, Tramada NG, TAG Desktop and the relevant Online Booking Tool utilized by each client. Serko – Zeno, Locomote or Concur for Travel.
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- Excellent verbal and written communication skills.
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- Well-established organisational skills and attention to detail.
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- Ability to work independently or within a team environment.
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- Versatility, flexibility, and a willingness to work within a constantly changing environment.
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- Excellent customer service and negotiation skills.
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- Proactive and self-starter.
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- Problem-solving and multi-tasking skills with ability to prioritise, meet deadlines and think outside the box.
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- Solid knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
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- Excellent customer service skills internally and externally.
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Experience TAG Perks

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We are committed to offering an equal prospect for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [email protected].

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Seniorities and Details

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- Seniority level: Mid-Senior level
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- Employment type: Full-time
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- Job function: Consulting
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- Industries: Travel Arrangements
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- Location: Greater Sydney Area
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- Salary: A$100,000.00-A$120,000.00
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📌 Senior Travel Specialist (New South Wales)
🏢 Tag
📍 New South Wales