Job Description

Position

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Senior Salesforce Helpdesk Support

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Duration

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12 Months with extension

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Location

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Canberra, Australian Capital Territory

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About the Role

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We are looking for a Senior Salesforce Helpdesk Support for one of our federal clients based in Canberra.

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Technical Skills

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- Must have: Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin, App Builder, Developer. Applications without any of these certifications will not be considered.
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- Have specialist ICT skills and knowledge in the following: Import and management of data through tools such as Salesforce Data Loader; Salesforce Reports and Dashboards; User provisioning and profiles and permissions; Process automation using flows to improve efficiency and user experience; Debug Incidents in Production.
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- Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
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- Excellent communication skills and experience making persuasive, evidence‐based recommendations that allow decision‐makers to make informed decisions.
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- Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
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- Proven capability in managing and executing Salesforce Sandbox Refresh activities.
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- Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on current features and enhancements.
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- Working understanding of Apex and LWC to assist developers in troubleshooting code‐based issues during deployment or production incidents.
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Requirements

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Must be an Australian Citizen. Must have Negative Vetting Level 1.

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Contact

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Interested candidates, feel free to contact me on +61 2 9157 5539 or drop your resume to [email protected]

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📌 Senior Salesforce Helpdesk Support (Canberra)
🏢 CareCone Group
📍 Canberra