Job Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

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Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

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The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

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Job Description

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Join Pullman East Melbourne's dynamic Food & Beverage team as an Assistant Manager and play a key role in delivering polished, guest-focused service across our bars, restaurants and premium event spaces. You will be a hands-on leader on the floor, solving problems in real time, elevating each guest experience, and inspiring your team to perform at their best.

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Your responsibilities will include (but will not be limited to):

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- Lead day-to-day operations across F&B; outlets, ensuring smooth, efficient and on-brand service.
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- Act as an efficient problem solver, confidently managing guest issues, service challenges and operational roadblocks.
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- Champion a guest-centric culture by anticipating needs, personalising service and maintaining high standards.
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- Coach, support, and motivate the team, providing clear direction, feedback and on-the-job training.
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- Work closely with the Outlet Manager and broader Hotel Leadership team to achieve service, revenue and quality targets.
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Qualifications

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Our ideal candidate will hold the below (but not limited to):

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- 2+ years experience within the Food & Beverage.
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- Sound understanding of emerging trends in the industry, with an creative mindset.
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- Strong focus and passion for hotel, food and beverage operations, and guest satisfaction.
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- Ability to excel within a busy operation and be able to multitask with a warm friendly approach.
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- Ability to work flexibly (including nights, weekends, public holidays).
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- Possession of impeccable attention to detail and time management skills.
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- Ability to work independently and lead a team to deliver successful operations.
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- Flexible and able to embrace and respond effectively to change.
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- Must hold a valid RSA.
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Additional Information

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- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage - making every day at work rewarding as well as affordable.
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- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide - perfect for your next getaway or a holiday with loved ones.
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- Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
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East Melbourne, Victoria

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📌 Assistant Manager - F&b Outlets (Victoria)
🏢 Nearheal(trading as Nearheal
📍 Victoria