Job Description

GreenSquare is building the infrastructure behind the next phase of cloud and AI in Australia. The work is complex, fast-paced, and high-impact, and we're looking for people who value clarity, accountability, and getting things done properly. You'll be part of a team that brings together experience across design, delivery and operations, working on projects that are shaping long-term digital capability.

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This is an workplace where decisions are made with intent, and ownership sits with the people doing the work. Backed by long-term infrastructure capital, the focus is on delivery rather than short-term cycles. It's a place for those who want to contribute meaningfully, work alongside capable people, and be part of something being built with purpose from the ground up.

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Role

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The Director, Customer Delivery & Experience is accountable for leading the customer relationship across the entire customer lifecycle - from contract execution and implementation through operational readiness, service commencement and ongoing operations.

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This role ensures customers are successfully integrated into GreenSquare's operating model, contractual commitments are translated into operational outcomes, and every customer experiences a professional, consistent and trusted partnership throughout their journey.

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As the single accountable owner of the customer relationship, you will coordinate internal teams across Delivery, Operations, Security, Automation & Technology, Commercial and Development to ensure customer requirements are understood, delivered and continually improved. Following go-live, you will continue to own the strategic customer relationship, governance framework, service performance and executive engagement for GreenSquare's customers.

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Open to Melbourne for the right candidate.

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Key accountabilities / Responsibilities

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- Own the end-to-end customer lifecycle from contract execution through implementation, on boarding, operational readiness,



service commencement and ongoing operations.
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- Lead customer implementation and mobilisation activities, ensuring all contractual, operational and technical requirements are delivered prior to go-live.
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- Act as the single accountable customer owner, providing continuity across Commercial, Delivery and Operations throughout the customer lifecycle.
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- Coordinate customer on boarding, operational readiness, testing, documentation, access, inductions and transition into live service.
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- Lead customer communications during incidents, planned works, maintenance activities and customer-impacting service events.
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- Establish and manage customer governance, including service reviews, SLA reporting, action tracking, executive reviews and continuous improvement initiatives.
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- Own customer-facing operational reporting, including service performance, operational KPIs, SLA compliance and incident reporting.
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- Partner with Site Operations, Security, Automation & Technology Operations and Delivery to ensure customer commitments are translated into operational outcomes.
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- Build and continually improve GreenSquare's customer delivery methodology, governance framework, operational playbooks and customer operating model.
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Who you'll work with

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- Internal: Operations, Development, Delivery, Design, Commercial, Security, Automation & Technology Operations, and Executive Leadership.
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- External: Customer stakeholders across technical, operational and commercial functions, together with their contractors, vendors and technology partners.
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- 8+ years' experience in customer delivery, service delivery, customer operations or major account leadership within data centres, cloud, critical infrastructure or other mission-critical operational environments.
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- Demonstrated experience leading customer implementations, on boarding or operational mobilisation for complex technical services.
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- Strong understanding of live, mission-critical data centre operations and service delivery.
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- Proven ability to manage executive customer relationships, governance forums and major operational escalations.
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- Experience translating contractual commitments into practical operational delivery across multiple internal teams.
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- Excellent communication, stakeholder management and leadership skills with the ability to build trusted relationships under pressure.
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Desired criteria

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- Experience working with hyperscale, enterprise or government customers.
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- Experience within data centre, cloud infrastructure or mission-critical facilities.
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- Familiarity with SLA frameworks, service management, customer governance and operational reporting.
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- Experience supporting commissioning, operational readiness or mobilisation of new facilities.
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- Knowledge of ITIL or structured service management frameworks.
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- Work at the forefront of Generative AI, sustainability, and sovereign infrastructure.
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- Collaborate with the best.
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- Strong performance culture with real ownership.
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- Backed by Tier 1 investors.
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Ready to apply? Send your application to [email protected].

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GreenSquare manages recruitment directly; recruitment referrals will not be considered.

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Diversity & inclusion statement

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We encourage candidates from all backgrounds to apply, even if you don't meet every single requirement. If you're proactive, resourceful, and excited by our mission, we want to hear from you.

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📌 Director, Customer Delivery & Experience (New South Wales)
🏢 GreenSquareDC
📍 New South Wales