Job Description

We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

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Responsibilities

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- First- and second-level support for internal users
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- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
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- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
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- Setup, configuration, and maintenance of workstations (hardware and software)
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- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
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- Installation, configuration, and maintenance of standard software and specialized applications
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- Execution of software rollouts, updates, and patches
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- Collaboration with product management, development, and other departments
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- Creation of reports, documentation, and knowledge base articles
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Qualifications and Experience

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- Completed IT training or a comparable qualification
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- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
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- Strong knowledge in analyzing and resolving user and system issues
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- Structured, solution-oriented, and independent working style
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- Good technical and organizational understanding
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- Service-oriented, friendly, and professional demeanor when dealing with users
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- Clear and effective communication of solutions to customers and colleagues
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- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
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- Team player with experience working in international, multicultural teams
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- Fluent English, both written and spoken
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Candidates must provide a criminal record certificate (not older than three months).

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Perks

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- Wide range of activities, tasks, and projects
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- Vouchers (birthday voucher, wedding and newborn gifts)
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- Fishing for Friends program – our employee referral program
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- Opportunities for professional development and career advancement
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- Friendly and international work environment
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- Company-sponsored events
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📌 IT Onsite Support (Cambridge, English) (Seven Mile Beach)
🏢 D ploy
📍 Seven Mile Beach