Job Description

Bankstown Sports Club, 8 Greenfield Parade, Bankstown, New South Wales, Australia

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About Us

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Bankstown Sports Club is one of Australia's leading Sports Clubs, welcoming millions of guests each year. Renowned for exceptional customer service, premium facilities and a strong people-first culture, we are committed to creating memorable experiences for our members, guests and team.

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About the Role

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As a Gaming Team Leader, you will lead from the front, ensuring exceptional customer experiences while supporting the day-to-day operations of one of the Club's busiest departments. You will play a key role in developing team capability, driving operational excellence and fostering a positive and engaging workplace culture.

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We're currently seeking both Full Time and Part Time Gaming Team Leaders to join our high-performing team.

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Key responsibilities

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- Leading, coaching and supporting team members to deliver outstanding customer service
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- Supervising daily Gaming operations and ensuring service standards are consistently achieved
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- Providing ongoing training, feedback and development opportunities to team members
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- Managing floor operations, delegating tasks and responding to customer and operational needs
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- Ensuring operational procedures, reporting requirements and clearance processes are completed accurately
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- Maintaining compliance with Gaming regulations, Club policies and workplace procedures
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- Resolving customer and team concerns professionally and efficiently
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- Promoting a positive, collaborative and high-performance team culture
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- Supporting a safe and secure environment for members, guests and employees
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About You

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You are a confident hospitality leader who thrives in a fast-paced environment and enjoys developing people while delivering exceptional customer experiences. You have solid operational knowledge, excellent communication skills and a hands‐on leadership style that inspires those around you.

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To be successful in this role, you will have:

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- Previous leadership or supervisory experience in a Gaming, Hospitality or Club environment
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- Strong knowledge of Gaming operations and relevant legislation
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- Excellent verbal and written communication skills
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- Proven ability to lead, coach and motivate a team
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- Strong problem‐solving and conflict‐resolution skills
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- Ability to manage competing priorities in a fast‐paced environment
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- High attention to detail and strong organisational capabilities
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- A valid NSW Competency Card
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- Immaculate personal presentation and professional standards
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- Flexibility to work a rotating roster across days, nights, weekends and public holidays
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Why Join Us?

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- Join one of Australia's most respected and award‐winning hospitality groups
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- Genuine career progression opportunities with a strong focus on internal promotion
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- Ongoing paid training, leadership development and mentoring
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- Work in a dynamic environment where no two days are the same
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- Daily meal allowance to enjoy food and beverages across our venues
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- Free secure underground parking plus discounted car washes
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- Employee rewards and recognition programs that celebrate success
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- Be part of a supportive team culture that values collaboration, growth and excellence
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📌 Gaming Team Leader (New South Wales)
🏢 Bankstown Sports Club
📍 New South Wales