BX Bunka Australia is looking for an experienced full time Contact Centre Consultant to join our growing but well-established business. Servicing a growing database of new customer’s, you will be responsible for servicing general inbound & outbound customer calls, live chat and web inquiries. Working out of our office located in Darra, you will be reporting to the Contact Centre Manager.
Key responsibilities include;
Discuss monthly deals, new and expiring products with our customers with a strong focus on our key brands
Qualifying new client leads coming into the business via telephone and web inquiries.
Assisting clients with technical and service inquiries
Assist with client related queries and redirecting calls as required to relevant business units.
Provide exceptional customer service and continually look at ways to ensure client’s needs are fulfilled accurately and efficiently through cultivating a one stop shop mindset.
The successful incumbent will have the following key attributes: -
Minimum 2 years' experience in a contact centre or retail sales setting.
CRM knowledge and experience
A high level of oral and written communication skills that allow you to inform,
help and advise customers clearly and to liaise effectively with other professionals.
Listening skills, to understand exactly what customers require.
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and procedures.
Experience handling high volumes of calls and emails.
Sound technical skills with proven ability to grasp new systems quickly and work across multiple screens whilst handling a customer enquiry.
Ability to build successful customer relationships.
Professional phone manner.
Attention to detail and analytical skills.
Proficient in the Microsoft Office Suite.
Ability to work in a team setting and meet agreed service level benchmarks.
A collaborative and adaptable team player with a proven track record of supporting colleagues, boosting team morale, and driving shared goals to success