Job Description

Job Title

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Customer Experience Associate - Trading and Investment

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Overview

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IG is a FTSE100 fintech operating across five continents, serving over 1.3million customers and handling billions of dollars in transactions. The role of Customer Experience Associate – Trading and Investment involves providing front‐line support to clients across phone, email, web chat and social media.

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Responsibilities

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- Providing front line support to clients across phone, email, web chat and social media.
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- Answering queries from the global client base on all of our products and platforms.
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- Providing an execution‐only phone dealing service (following relevant training and support).
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- Resolving trade disputes.
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- Providing clients with technical support with our front‐end platforms and chart packages.
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- Proactively conversing with our clients about financial markets and our latest innovations.
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- Conducting audit checks and client administration tasks.
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Qualifications

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- A degree‐level education (or similar experience).
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- Fluency in English (written and spoken).
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- A genuine interest in the financial markets.
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- Excellent interpersonal and communication skills.
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- Confident to employ basic math skills, particularly mental arithmetic.
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- Literacy in MS Office.
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- A sales background would be an advantage but not a requirement.
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What You'll Need

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- Genuine interest in working in financial markets.
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- Motivation levels as impressive as your aptitude for numbers and attention to detail.
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- No background in finance required, as we will provide on‐the‐job training.
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Benefits and Perks

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- Tailored development programs, mentoring opportunities and clear career progression.
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- Networking opportunities through committees, sports and social clubs.
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- Extra time off for volunteering and community work.
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- Performance‐based incentives.
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- Flexible working hours and work‐from‐home opportunities.
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- Company contributions to insurance and medical plans.
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- Career‐focused technical and leadership training.
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- Contribution to gym memberships and more.
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- Option to participate in ESG initiatives based on IG Brighter Future Fund.
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- Additional days off for voluntary work and birthday celebration.
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- State‐of‐the‐art office with breakfast bar and more.
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How We Work

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We follow a hybrid working model with three days in the office, balancing collaboration and flexibility. We promote high performance through leadership, big thinking, client focus, delivery speed and accountability.

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Commitment to Diversity

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We are committed to building teams with diverse perspectives and encourage applications from people with wide-ranging backgrounds and experiences.

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📌 Customer Experience Associate - Trading and Investment (Victoria)
🏢 Ig Group
📍 Victoria