Job Description

Overview

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If you are passionate about helping others, have outstanding communication skills, and thrive in a fast-paced workplace, we would love to hear from you.

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Your work will make a meaningful difference by supporting the safety and well-being of people around the world.

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Responsibilities

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Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.

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Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.

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Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.

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Deliver exceptional customer service in a fast-paced environment by managing multiple priorities,



resolving issues proactively, and contributing to continuous service improvement.

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Qualifications

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Skilled at building and maintaining meaningful relationships with various stakeholders.

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Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting.

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Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment.

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Must hold full working rights in Australia.

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Able to work from our Sydney office.

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📌 International Operations Coordinator (New South Wales)
🏢 International Sos
📍 New South Wales