Job Description

Overview

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Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.

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Responsibilities

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- Provide L1 support for service delivery teams and resolve technical issues
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- Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
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- Proactively managing our client's IT environments
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- Conduct problem management to ensure the root cause of issues is addressed
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- Take ownership of assigned clients, and ensure we deliver excellence in customer service
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- Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
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- Maintain effective communications with clients
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Qualifications

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- Minimum of 2 years IT experience
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- Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
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- Strong analytical and problem-solving skills
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- Excellent verbal and written communication skills
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- Proven ability to work within and across teams
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- Industry based certifications
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- Installation and management of peripheral devices
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- User account maintenance
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- Desktop and End User Support
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- Ability to service on-site contracted requirements
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Note

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As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

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Perks

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- Training and certification bonuses
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- Culture Awards that recognise excellence
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- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
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- Vibrant, fun social activities
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- Discounted hardware and software
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- An environment that embraces learning and development
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Brennan is an equal opportunity employer.

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📌 Desktop Support Engineer (New South Wales)
🏢 Brennan
📍 New South Wales