Job Description

Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Tullamarine-based team, this role is working 5 days onsite.

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This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.

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This is not a face-to-face service role — all communication is handled via phone and email. You'll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.

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What you'll be doing:

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- Managing inbound customer enquiries and service requests
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- Explaining processes, documentation requirements, and timelines clearly and professionally
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- Coordinating administration from initial enquiry through to completion
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- Liaising with internal departments and sister companies
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- Following up outstanding documentation and information
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- Working within KPI-driven turnaround timeframes
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- Maintaining accurate records and system updates
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What we're looking for:

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- Strong administration and organisational skills
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- Excellent phone communication and customer service ability
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- Confidence managing direct and sometimes sensitive conversations
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- A calm, patient, and process-driven approach
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- High attention to detail and ability to multitask
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- Previous experience in contact centre, administration, customer service, or high-volume coordination roles
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Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.

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What's on offer:

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- Full-time permanent opportunity
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- Monday to Friday hours only – no weekends
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- Supportive and collaborative office environment
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- Structured onboarding and training
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- Stable and growing organisation
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- 5 days onsite working from Tullamarine office locationIf you're a strong communicator who enjoys structured administration and thrives in a fast-paced setting, we'd love to hear from you.
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📌 Admin Arranger (Williamstown)
🏢 Mayday Recruitment Group
📍 Williamstown