Job Description

Operations Manager – Franchise Operations

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Position Summary

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The operations manager is responsible for overseeing the operational and franchising functions of a tobacco franchisor. The role ensures operational efficiency, franchise compliance, network performance, profitability, and consistent brand standards across all company and franchise locations.

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Key Responsibilities

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Franchise Operations

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Oversee the CGW franchise network and ensure compliance with franchise agreements, operational standards, and brand requirements.

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Build and maintain robust relationships with franchisees and provide ongoing operational support.

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Monitor franchise performance and implement initiatives to improve sales, profitability, and operational excellence.

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Coordinate franchise onboarding, store openings, training, and network development.

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Operational Management

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Manage day-to-day business operations, systems, and processes.

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Monitor budgets, sales,



labour costs, inventory, and overall business performance.

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Lead, coach, and develop operational staff and management teams.

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Ensure compliance with workplace health and safety, employment, retail, and other applicable legislation.

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Prepare operational reports and provide recommendations to senior management.

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Lead operational improvement and business growth initiatives.

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Qualifications and Skills

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Experience in operations management and franchising.

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Strong leadership, commercial, financial, and stakeholder management skills.

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Excellent communication, problem-solving, and organisational abilities.

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Reporting Line

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Reports to the Chief Executive Officer / Managing Director and oversees franchise and operational support functions.

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📌 Operation Manager (City of Gold Coast)
🏢 @
📍 City of Gold Coast