Job Description

Your new company This organisation plays an important role within Victoria's building and insurance sector and is currently undertaking a significant transition within its insurance operations function. As a result, an opportunity has arisen for an experienced people leader to join the business and provide leadership, stability and operational oversight during this period of change.

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Your new role

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Reporting into senior leadership, you will be responsible for leading an established team of approximately 12 employees, including two informal team leaders, while ensuring day-to-day operations continue to run smoothly throughout a major insurance product transition. This is a hands-on leadership position suited to someone who enjoys coaching staff, managing workflow and driving outcomes in a changing environment.

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Responsibilities

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- Leading, developing and supporting a team of insurance professionals.
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- Managing daily workflow allocation and operational priorities.
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- Maintaining productivity, service standards and team engagement.
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- Supporting the management of manual application processes during a transition period.
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- Working closely with stakeholders across the business to address operational challenges.
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- Contributing to process improvements and ongoing business change initiatives.
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- Providing visible leadership and direction to a well-established team.
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What you'll need to succeed

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- Previous leadership experience within insurance, claims, underwriting, policy administration or a related operational environment.
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- Strong people management and coaching skills.
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- Experience managing operational teams and workflow-driven environments.
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- The ability to lead teams through periods of change and transformation.
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- Excellent stakeholder management and communication skills.
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- Experience in Home Warranty Insurance, Domestic Building Insurance (DBI) or a similar insurance environment will be highly regarded. However, broader insurance operations leadership experience will also be considered.
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What you'll get in return

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- Immediate start opportunity.
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- Great day rate + super.
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- Initial 6-7-month contract with strong potential for extension.
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- Opportunity to lead an experienced and established team.
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- Interesting project workplace focused on operational transition and change.
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- Hybrid working arrangement with a minimum of three days in the office.
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📌 Team Leader - Insurance Operations (Victoria)
🏢 Rashi Joshi
📍 Victoria