Claims Coordinator | Permanent, Full-time | Brisbane CBD

Your new company Your new company is a well-established organisation operating within the insurance repairs and property restoration sector. With a strong presence across the market, they are known for delivering high-quality outcomes, exceptional customer experiences and tailored solutions for residential property claims. Due to continued growth, they are seeking a motivated and customer-focused Claims Administrator to join their collaborative Brisbane team.

Your new role

As a Customer Claims Administrator, you will act as a key point of contact for customers, insurers and internal stakeholders throughout the claims and restoration process. Working within a quick-paced environment, you will coordinate multiple tasks, maintain accurate records and provide timely updates to ensure a seamless customer experience.

Key responsibilities

- Coordinating and monitoring residential claims from lodgement through to completion
- Providing customers with updates and responding to enquiries via phone and email
- Maintaining accurate records across internal systems and client platforms
- Liaising with contractors, insurers and internal teams to facilitate outcomes
- Managing a high volume of inbound and outbound communications
- Assisting with issue resolution and escalating matters where appropriate




- Supporting team performance goals and contributing to a positive workplace culture

What you'll need to succeed

To be successful in this role, you'll be a confident communicator with a genuine passion for customer service and administration.

You will also bring

- Previous experience within administration, coordination or customer service
- Strong organisational skills with the ability to manage competing priorities
- Excellent verbal and written communication skills
- The ability to build rapport with a broad range of stakeholders
- A proactive and solution-oriented mindset
- Strong attention to detail and ability to follow established processes
- Comfortable working independently whilst contributing to a team environment
- Experience within insurance, construction, property or trades-based industries will be highly regarded

What you'll get in return

In return, you'll join a supportive and growing business that genuinely values its people and invests in their development. Benefits include:

- Comprehensive training and onboarding
- Clear pathways for career growth and progression
- Modern office workplace located in Brisbane's inner-city fringe
- Supportive leadership and collaborative team culture
- Ongoing professional development opportunities
- Employee wellbeing initiatives and recognition programs
- Social events and team-building activities throughout the year

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📌 Claims Coordinator (Ipswich)
🏢 Rashi Joshi
📍 Ipswich