Administrative Assistant - Receptionist

Community Forensic Mental Health Service (CFMHS) | Clifton Hill

Employment Type: Full Time ongoing

Pay Grade: HS2 - $76,673 + Super + Benefits Why Join Forensicare?

Diverse and rewarding career in forensic mental healthSalary packaging and comprehensive wellbeing supportSupportive team environment with genuine career pathways A Career Like No Other

At Forensicare, you'll be part of a compassionate and supportive organisation dedicated to improving the lives of people experiencing the dual stigma of mental illness and offending.

Working across community, hospital and prison settings, our teams combine expertise, curiosity and care to support recovery and create positive outcomes for consumers, carers and the broader community. If you're passionate about making a difference and enjoy meaningful work in a values-driven environment, we'd love to hear from you. About the Service

This position is based at the Community Forensic Mental Health Service (CFMHS) in Clifton Hill, just 15 minutes from Melbourne's CBD. CFMHS is a specialist statewide service supporting individuals living with serious mental illness who have offended or are at risk of offending. Our service continues to grow, with established regional programs across Barwon and Hume.

About the Role The Administrative Assistant - Receptionist plays a vital role in supporting the day-to-day operations of the Community Forensic Mental Health Service. You will provide professional reception services and high-quality administrative support to clinical teams, senior management and consumers while ensuring confidentiality, accuracy and exceptional customer service.





Key Responsibilities Provide a professional and confidential reception service

Manage incoming calls, enquiries and visitor interactions

Coordinate and monitor clinician and consumer appointments

Maintain efficient office filing and information systems

Enter and maintain consumer and service data across multiple systems

Update and manage databases, including PMI and CMI/Rapid

Coordinate incoming and outgoing mail services

Manage email and fax communications

Assist with medical record maintenance and archiving activities

Support broader administrative functions across the service About You

You will bring: Previous experience in a reception or administrative support role

Experience providing qualified and confidential customer service

Confidence working with telephone switchboard/PABX systems

Intermediate Microsoft Office skills, including Word, Excel and Outlook

Strong communication and interpersonal skills

Excellent organisational skills and attention to detail

Ability to maintain confidentiality and professionalism at all times A respectful, non-judgemental approach when engaging with diverse consumers Experience working with healthcare or client management systems is advantageous but not essential.



What's on Offer A Culture Where People Matter Excellent supervision and professional development opportunities

Clearly defined career pathways across multiple disciplines

Salary packaging options including mortgage, rent and everyday living expenses

Comprehensive workplace health and safety supports

Employee recognition and reward programs

Confidential Employee Assistance Program (EAP)

Mental health and wellbeing supports, including peer support and critical incident response programs Employment Requirements

Successful applicants will be required to provide: Evidence of immunisation requirements, including influenza vaccination A satisfactory Police Check Ready to Apply?

For a copy of the Position Description click here – Reception Administration Assistant Please note: Applications will be reviewed as received and interviews may be conducted throughout the advertising period. The vacancy may close earlier than the advertised closing date. Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve.

We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPONSIVENESS, INTEGRITY, IMPARTIALITY, ACCOUNTABILITY, RESPECT, LEADERSHIP, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.

📌 Reception/Administration Officer (Clifton Hill)
🏢 Forensicare
📍 Clifton Hill