Job Description

Lime Automation provides building management systems, automation, maintenance, technical support and project services across commercial, healthcare, education and government facilities.

n

We are looking for an organised and customer-focused Customer Service & Project Coordinator to join our Bendigo team.

n

About Lime Automation

n

Lime Automation provides building management systems, automation, maintenance, technical support and project services across commercial, healthcare, education and government facilities.

n

We are looking for an organised and customer-focused Customer Service & Project Coordinator to join our Bendigo team.

n

About the role

n

Reporting to the Customer Services Manager, you will be the central point for coordinating customer enquiries, service tickets, maintenance work, quotations and customer project activities.

n

This is not a call-centre role. You will work closely with customers, engineers, technicians, project staff and suppliers to ensure requests are recorded, assigned, followed up and completed.

n

Key responsibilities

n

n
- Monitor the Customer Services inbox and support phone.
n
- Create, assign and follow up customer service tickets.
n
- Keep customers informed about progress, appointments and delays.
n
- Coordinate technicians, engineers and site visits.
n
- Monitor ticket priorities, due dates and service-level requirements.
n
- Schedule planned maintenance and follow up service reports.
n
- Record quotation requests and monitor quote due dates and follow-ups.
n
- Assist with trade sales, customer orders, parts and deliveries.
n
- Support customer projects by coordinating:n n




- project documents and correspondence;
n
- purchase orders and customer approvals;
n
- project meetings and actions;
n
- schedules, milestones and customer updates;
n
- site access and inductions;
n
- outstanding information, defects and handover documents.
n

n
- Ensure customer emails, documents and actions are attached to the correct ticket, site or project.
n
- Follow up completed work so it can be invoiced promptly.
n
- Maintain accurate customer, site and project records.
n

n

About you

n

You will have:

n

n
- Strong experience in customer service, project administration, service coordination or scheduling.
n
- Strong written and verbal communication skills.
n
- Excellent organisation and attention to detail.
n
- The ability to manage several priorities and deadlines.
n
- Confidence dealing with customers, technicians, engineers and suppliers.
n
- Good Outlook, Word and Excel skills.
n
- Experience with a CRM, ticketing, project or job-management system.
n
- A practical approach and willingness to take ownership of follow-up actions.
n

n

Experience in building services, electrical, HVAC, construction, maintenance or technical services would be an advantage, but training will be provided.

n

What we offer

n

n
- A full time Melbourne-based position.
n
- A varied role across customer service, maintenance and projects.
n
- Training in building automation and BMS operations.
n
- The opportunity to help shape Lime's customer service systems and processes.
n
- Career development into customer service, project coordination or operations management.
n

#J-18808-Ljbffr

📌 Customer Service & Project Coordinator (Williamstown)
🏢 CF Systems
📍 Williamstown