Job Description

Talent Acquisition Partner - SEA Region @ APL Logistics | Empowering APAC Talent Strategies

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Job Purposes:

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Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost‐effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

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Responsibilities

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Operational:

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- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost‐effectiveness.A
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- Maintain accurate and up‐to‐date records of customer orders and communicate any changes or issues to relevant stakeholders.
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- Proactively address service issues with the respective stakeholders; elevate more complex cases to senior colleagues and Supervisor/Manager.
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- Escalate non‐conformance issues for interventions and corrections.
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- Respond to queries from various stakeholders.
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- Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
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- Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
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- Any other responsivities as assigned by Supervisors/Managers.
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- Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
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- Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
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- Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers' satisfaction.
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- Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
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- Work collaboratively with cross‐functional teams to achieve common goals and objectives.
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- Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
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- Maintain and build robust relationships with vendors and suppliers.
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Qualifications

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- Minimum 1 year of relevant work experience in logistics, order processing, or customer service.
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- Strong command of the English language (written and verbal).
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- Proficiency in PC applications and MS Office tools (e.g., Word, Excel, Outlook).
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- Ability to work collaboratively in a team environment and manage multiple priorities.
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- Strong problem‐solving skills and attention to detail.
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- Familiarity with logistics processes, including 2PL/3PL operations, is a plus.
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- Experience in data analysis and reporting, with the ability to interpret data to drive decision‐making.
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- Demonstrated experience in key account management, with the ability to build and maintain strong client relationships.
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Seniority level: Associate

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Employment type: Full‐time

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Job function: Supply Chain, Business Development, and Customer Service.

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Industries: Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Truck Transportation.

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📌 Associate, Customer Service & Support (New South Wales)
🏢 APL Logistics
📍 New South Wales