Join our Capability Transition team as Head of Service Transition and Improvement, a key leadership position driving successful service transitions and continuous improvement. You'll ensure operational readiness, governance, and performance excellence while working closely with customers and operational teams to deliver transformational outcomes.

What you will do:

- Lead end-to-end service transition and transformation activities for new and transformed services into live operations
- Establish and govern service transition frameworks, operational readiness criteria, and service acceptance processes
- Act as primary interface for customers and stakeholders, ensuring alignment of expectations, milestones, and delivery outcomes
- Drive continual service improvement initiatives focusing on service quality, operational efficiency, and customer experience
- Ensure service performance is measured and reported against contractual commitments, SLAs, and business objectives
- Lead root cause analysis, lessons learned, and improvement programmes from incidents and customer feedback
- Coordinate cross-functional teams to achieve transition and improvement objectives
- Gain customer acceptance of transitioned services and negotiate remediation plans where required
- Champion process standardization, governance, and best practices across internal and customer teams
- Support strategic transformation initiatives that enhance delivery resilience and business performance

The skills you bring:

- Experience:
- Proven leadership in Service Transition, Managed Services Operations, or Operational Transformation
- 10+ years in mobile telecommunications operations, NOC, and service assurance environments

- Service transition governance and operational readiness management
- Continuous Service Improvement (CSI) and operational excellence methodologies
- Incident, change, problem, and service acceptance management
- Service performance management and customer reporting
- Process optimization and automation expertise




- Outstanding stakeholder management and communication skills
- Strategic thinking with customer-focused, results-driven approach
- Strong problem-solving and influencing capabilities

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are a world leader in the rapidly changing workplace of communications technology – providing equipment, software and services to enable transformation through mobility.

Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world rely every day on networks that we manage. With more than 37,000 granted patents, we have one of the industry's strongest intellectual property rights portfolios.

Our leadership in technology and services has been a driving force behind the expansion and improvement of connectivity worldwide. We believe that through mobility, our society can be transformed for the better.

Source: this is an extract from the company's own website

We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.

Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world rely every day on networks that we manage. With more than 37,000 granted patents, we have one of the industry's strongest intellectual property rights portfolios.

Our leadership in technology and services has been a driving force behind the expansion and improvement of connectivity worldwide. We believe that through mobility, our society can be transformed for the better.

Source: this is an extract from the company's own website

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📌 Head of Transition and Transformation (City of Sydney)
🏢 @
📍 City of Sydney