Job Description

Customer Service Representative

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Location: Bega, NSW

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Rate: $38.89 per hour + Super

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Contract End Date: 18th January 2027

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Start Date: ASAP (pending checks)

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Hours: Part time- 20 hours per week.

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About the Role

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Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.

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Key Responsibilities

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- Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per organisational processes and standard to ensure optimal service delivery and put the customer at the centre
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- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
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- Provide accurate, effective and high-quality customer service consistent with the vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
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- Provide high level advice and assistance to build customer capability regarding products and services
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- Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
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- Perform administrative activities, including the creation and updating of records,



in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
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- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace
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The Successful Candidate

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- Looking for candidates with 2 - 3 years customer service experience (call centre, admin, retail)
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- Need excellent written and verbal communication skills
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- Previous gov experience is preferred but not required
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- Looking for candidates who have previously worked in an office setting
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Intermediate computer skills required -

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- Typing
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- Using mouse and monitor
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- Strong email etiquette
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- Proficient in Microsoft office suite, particularly Outlook and Teams
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- Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
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About You

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To be successful in this role, you will have:

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- 2–3 years' experience in a similar customer service role
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- Strong attention to detail and accuracy
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- Intermediate computer skills required
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- Proficiency in the Microsoft Office 365 suite (Word, Excel, Outlook, Teams)
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- Need excellent written and verbal communication skills
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- Looking for candidates who have previously worked in an office environment
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📌 Customer Service Officer (Bega)
🏢 Whizdom
📍 Bega