Job Description

Traffic Radius | Melbourne | Full time | Work From Office

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Experience: 4–7 years

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Digital Marketing Agency experience: Mandatory

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If you know how to manage clients, protect relationships, keep campaigns moving, and turn digital marketing activity into clear business outcomes...

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This role could be your next strong move.

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Traffic Radius is looking for a Senior Digital Account Manager who can own client relationships, coordinate digital delivery, and help Australian businesses grow through SEO, AEO, paid media, social media, content, web, analytics, and AI-assisted marketing strategies.

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This is not a basic coordination role.

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We are looking for someone who has already worked in a digital marketing agency, handled multiple clients, managed campaign expectations, worked with internal teams, and understands how to keep clients informed, confident, and growing.

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You will be the main point of contact for assigned clients.

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You will understand their business goals, translate those goals into actionable digital marketing priorities, and work with internal teams to make sure campaigns are delivered on time, on strategy, and with clear performance direction.

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About Traffic Radius

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We help Australian businesses grow through performance-focused digital campaigns, websites, SEO, AEO/GEO, paid ads, content, social media, creative, and conversion-led digital experiences.

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Our team includes SEO specialists, AEO/GEO strategists, paid media experts, social media marketers, content writers, designers, web developers, and client success professionals.

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You will work closely with all of them to deliver better outcomes for clients.

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What You'll Be Doing:

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You will manage a portfolio of digital marketing clients and act as the key link between the client and Traffic Radius delivery teams.

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You will run client meetings, understand business goals, manage expectations, track deliverables, review campaign performance, and provide clear recommendations for improvement.

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You will coordinate with SEO, AEO/GEO, Paid Media, Social Media, Content, Creative, Web Development, and Analytics teams to ensure campaigns are delivered smoothly.

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You will also identify opportunities to improve client results, expand services, increase retention, and support long‐term account growth.

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Key Responsibilities

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- Act as the main point of contact for assigned client accounts.
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- Build strong, long‐term relationships with clients.
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- Understand each client's business, goals, audience, challenges, and growth opportunities.
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- Run regular client meetings, WIPs, performance reviews, and strategy discussions.
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- Convert client goals into clear internal briefs and action plans.
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- Coordinate with SEO, AEO, PPC, social media, content,



creative, web, and analytics teams.
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- Track campaign deliverables, project timelines, approvals, and deadlines.
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- Monitor campaign performance and flag risks, gaps, or opportunities early.
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- Prepare and present monthly, quarterly, and annual performance reports.
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- Explain results clearly across rankings, traffic, leads, conversions, CPA, ROAS, engagement, visibility, and revenue impact.
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- Manage client concerns, feedback, revisions, and escalations professionally.
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- Maintain accurate notes, follow‐ups, project updates, and account records.
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- Identify upsell and cross‐sell opportunities based on client needs and performance gaps.
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- Support proposals, renewal discussions, strategy presentations, and account growth plans.
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- Contribute to client retention, satisfaction, and account profitability.
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What We're Looking For

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You should have:

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- 4–7 years of experience in account management, client servicing, or client success.
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- Bachelor's or Master degree in Marketing, Business Administration, Communications, or related field.
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- Mandatory experience working in a digital marketing agency.
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- Proven experience managing multiple client accounts at the same time.
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- Strong understanding of SEO, AEO/GEO, Google Ads, Meta Ads, social media marketing, content marketing, email marketing, web development, and analytics.
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- Ability to understand campaign performance and turn data into clear client recommendations.
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- Experience working with internal delivery teams and keeping projects on track.
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- Strong communication, presentation, negotiation, and stakeholder management skills.
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- Ability to manage deadlines, client expectations, and multiple priorities in a fast‐paced agency.
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- Strong commercial thinking with the ability to identify retention, upsell, and growth opportunities.
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- Confidence speaking with business owners, marketing managers, founders, and senior stakeholders.
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Tools & Platforms

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Hands‐on or working knowledge of the following will be highly preferred:

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- Google Analytics / GA4
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- Google Ads
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- Meta Ads Manager
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- Google Search Console
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- SEMrush
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- Ahrefs
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- HubSpot or similar CRM platforms
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- Looker Studio
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- LLMs and AI tools
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- Project management and reporting tools
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This Role Is Best Suited For

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This role is best suited for someone who enjoys being close to clients and close to performance.

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You should be able to manage relationships, ask smart questions, brief internal teams clearly, follow up without being chased, and explain digital marketing results in a way clients understand.

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You should care about more than tasks being completed.

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You should care about whether the client is happy, whether campaigns are moving in the right direction, whether opportunities are being spotted, and whether the account is growing.

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This role may not be right for you if you have not worked in a digital marketing agency or if you are looking for a role with no client communication, reporting, deadlines, or commercial responsibility.

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Success Looks Like

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You will be successful in this role when:

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- Clients trust you and see you as their digital growth partner.
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- Campaigns are delivered on time and with clear communication.
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- Internal teams receive clear briefs, feedback, and priorities.
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- Reports are accurate, useful, and easy for clients to understand.
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- Client concerns are handled early and professionally.
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- Retention improves across your account portfolio.
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- Upsell and cross‐sell opportunities are identified naturally.
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- Clients understand the value Traffic Radius is delivering.
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Why Join Traffic Radius?

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At Traffic Radius, you will work with real businesses that want real digital growth.

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You will manage diverse Australian clients across multiple industries and work with a team that understands SEO, AEO/GEO, paid media, content, social, web, creative, analytics, and AI‐led digital marketing.

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You will have the opportunity to grow as a senior client‐facing digital marketing professional, work closely with leadership, and play a key role in client success, retention, and account growth.

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Good work is noticed here.

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Ownership is valued.

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And strong account managers have room to grow.

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How to Apply

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If you are an experienced digital agency Account Manager who knows how to manage clients, coordinate teams, explain performance, and grow accounts, we would love to hear from you.

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Please apply with your resume and include details of:

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- Digital marketing agency experience.
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- Types of clients or industries you have managed.
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- Services you have handled across SEO, AEO/GEO, PPC, social, content, web, or analytics.
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- Number of accounts you have managed at one time.
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- Examples of client retention, account growth, upsell, or campaign success.
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- Tools and reporting platforms you have used.
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To learn more about our work, team, and digital marketing insights, follow Traffic Radius on LinkedIn and connect with us across our digital channels.

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📌 Senior Digital Account Manager - Digital Marketing Agency, Melbourne (Victoria)
🏢 Traffic Radius
📍 Victoria